About this role
Job summary
Tasburgh Lodge Surgery is located in the beautiful village of Woodhall Spa.
An opportunity has arisen to recruit an enthusiastic, motivated and forward-thinking Receptionist / Care Navigator to work part-time or full time (up to 30 hrs p/w) within our dedicated reception team. We are looking for a team player wanting to help our surgery continue with its great success and contribute to its key performance measures and development. Experience in general practice as well as familiarity with SystmOne would be a distinct advantage but is not essential.
Main duties of the job
Main dutues of the role:
Greeting and welcoming patients and visitors - Making a good 'first impression', dealing with enquiries at the front desk and handing out prescriptions.
Answering and direting phone calls handling enquiries, taking messages, and transferring calls to the right person.
Managing appointments - booking, rescheduling and confirming appointments.
Handling incoming and outgoing mail - sorting post and generic emails.
Maintaining the reception area - keeping it tidy, stocked with supplies, and professional-looking.
Managing records and data entry - updating contact details, logging visitor information, and maintaining accurate records.
Providing administrative support - helping wih filing, photocopying, scanning or basic correspondence.
Dealing with general enquiries - in person, by phone or via email.
Assisting staff or management - supporting internal communication, registrations, chaperoning and opening and closing of practice premises as and when required.
About us
Tasburgh Lodge is part of the larger partnership of James Street Family Practice in Louth and we work as a very strong and committed team that thrives on delivering the very best to our patients, whilst enjoying a fabulous working relationship.
We are a training practice for Registrars, Student Nurses and Medical Students and are also a Research-Ready practice and actively take part in research projects.
This position would be perfect for anyone wanting to work amongst a brilliant team utilising and enhancing their skills in a very welcoming environment.
Job description Job responsibilities
Job summary
Medical Receptionist / Care Navigator
We are seeking a friendly, professional, and highly organised Medical Receptionist/Care Navigator to join our busy GP practice. As the first point of contact for patients, you will provide excellent customer service both face-to-face and over the telephone, ensuring patients are directed to the most appropriate healthcare professional or service.
Key responsibilities include managing appointments, handling patient enquiries, processing registrations, maintaining accurate patient records, supporting administrative functions, and working closely with clinicians and practice staff to ensure the smooth running of the surgery. You will also assess and prioritise requests, including home visit requests, while maintaining strict patient confidentiality at all times.
The successful candidate will have excellent communication and IT skills, a professional and compassionate manner, strong organisational abilities, and the confidence to work independently in a fast-paced environment. Previous reception, customer service, or healthcare experience is desirable but not essential, as full training will be provided.
This is an excellent opportunity to contribute to high-quality patient care within a supportive and dedicated primary care team.
Person Specification
Qualifications Essential
Essential: GCSE English and Maths, or equivalent. Excellent written and verbal communication, interpersonal and customer care skills. Knowledge of general office procedures and experience using clinical systems. Experience of teamwork, using initiative and managing competing priorities. Flexible, reliable and able to remain calm under pressure and adapt to change. Sound judgement, resourcefulness and a commitment to strict confidentiality. A tactful and empathetic approach when supporting distressed or anxious patients and carers. Flexibility around working hours, including covering staff sickness at short notice.
Desirable
Desirable: Reception or office-based qualification. Previous experience as a GP receptionist or in a general practice environment. Working knowledge of medical terminology and SystmOne. Experience of handling challenging situations professionally.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Tasburgh Lodge Surgery
Address Tasburgh Lodge Surgery
30 Victoria Avenue
Woodhall Spa
Lincolnshire
LN10 6TX
United Kingdom
Employer's website https://www.tasburghlodge.co.uk/ (Opens in a new tab)