About this role
Job summary
We currently have a full time (Monday - Friday 9am - 5pm) Receptionist vacancy at Norris Green Community Hub, Liverpool.
This is an exciting opportunity to join our Mental Health Care Division Administration Team.
The unit offers outpatient appointments and support for adults enduring mental health issues. The service offers flexible, responsive and proactive integrated services to individuals with severe and complex mental and behavioural disorders.
The post holder will be expected to provide a comprehensive Receptionist and Administrative service to an excellent standard, ensuring a high level of customer care to the reception areas across Mental Health Care Services Division.
Main duties of the job
An excellent telephone manner is essential. The post holder will be expected to work closely with the teams working with the minimum of supervision to co-ordinate their activities to ensure that an efficient service is provided.
The post holder will be expected to work with a flexible approach, maintaining confidentiality at all times when dealing with service user/staff information. You should be able to demonstrate excellent written and verbal skills, strong organisational and time management skills and have a high level of accuracy and attention to detail.
Typing/WP RSAII or equivalent or equivalent work based experience is essential as is experience of working in an office environment
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Job description Job responsibilities
Act as first point of contact for all telephone and reception enquiries,ensuring that messages are forwarded to the appropriate persons andvisitors are welcomed to the department.
Provide an effective clerical service to support the team, includingphotocopying, typing, data input, and maintenance of an effective filing and retrieval system.
Attending patients, including rescheduling and reappointing whenrequired on the Trust IT system.
Effective liaison with multi-disciplinary staff/patients/carers/ outsideagencies ensuring communication of accurate, sensitive and complexand confidential information as and when required.
Ensure appropriate records are maintained and updated in line withTrust Procedures.
Contribute to the ordering of stationery supplies and associatedprocedures.
Responsible for the processing of all incoming and outgoing mail as directed by Line Manager.
Participate in the provision of cover and support to colleagues asrequired. To work in a flexible manner when cover is required Borough Wide.
Participate in the local induction process for new staff.
Participate in serious untoward incident investigations /reviews as required.
Support individual's equality, diversity and rights.
Participate in patient and public involvement activities.
Contribute towards service improvement initiatives to enhance quality ofpatient care.
Provide information and support to service users/carers as appropriate.
Contributes to the continued improvement and quality of the Administrative Support Service.
Recognise and respond appropriately to urgent and emergency situations.
Contribute to the effective and efficient use of resources.
Understand and adhere to Trust policies, procedures and guidelines.
Report any concern regarding patient care to line manager.
To undertake any other delegated duties as appropriate andcommensurate with the post.
Person Specification
Experience Essential
Experience of working in an office environment Previous reception administrative experience
Desirable
Experience/knowledge of people experiencing mental health issues
Knowledge Essential
Excellent communication skills both verbally and nonverbally Ability to exercise initiative Demonstrate the ability to organise own duties and prioritise tasks within agreed timescales
Skills Essential
Excellent organisational skills Ability to maintain confidentiality Ability to deal with difficult situations
Qualifications Essential
RSA 1 typing or equivalent Level of IT skills and experience
Desirable
ECDL
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Mersey Care NHS Foundation Trust
Address Norris Green Community Hub
Parthenon House, Falklands Approach
Liverpool
L11 5BR
United Kingdom
Employer's website https://www.merseycare.nhs.uk/ (Opens in a new tab)