About this role
Job summary Working as part of the People's Experience Department this role is pivotal to improving the quality of people's experience at BCUHB. The post holder will be responsible for managing highly sensitive enquiries and complaints capturing, measuring and improving patient and carer experiences across BCU HB. As a manager working at corporate level across the organisation the post holder(s) will play a key role and have freedom to act in administering the organisation's arrangements for supporting PEARS (People's Enquiry and Resolution Service) and investigating and responding to complaints, claims and incidents, to be known collectively as 'concerns,' in line with the requirements set out by the Welsh Government (WG) along with the line management and day to day supervision of the Concerns Team providing detailed analysis of trends within concerns and plan for future capacity requirements in investigating and improving identified areas within the organisation. The post holder ...