About this role
Job summary
A GP Receptionist is the first point of contact for patients and visitors attending a medical practice. The role involves providing excellent customer service, managing appointments, handling patient enquiries, and supporting the smooth day-to-day running of the surgery.
Main duties of the job
Key ResponsibilitiesGreeting patients and visitors in a professional and friendly manner.Booking, amending, and cancelling appointments.Answering telephone calls and responding to patient enquiries.Updating and maintaining patient records accurately.Processing prescription requests and directing them to the appropriate team.Managing incoming and outgoing correspondence, including emails and letters.Handling confidential patient information in line with GDPR and NHS policies.Liaising with GPs, nurses, and other healthcare professionals.Assisting patients with registration and administrative forms.Managing waiting room flow and ensuring patients receive appropriate assistance.
About us
Queensview Medical Centre is a well-established GP practice providing high-quality primary healthcare services to a patient population of just under 10,000 registered patients. The practice is committed to delivering accessible, patient-centred care and supporting the health and wellbeing of the local community.
The surgery offers a wide range of NHS services, including GP consultations, chronic disease management, vaccinations and immunisations, cervical screening, health promotion, and preventative healthcare. Patients are supported by a multidisciplinary team that works collaboratively to ensure safe, effective, and compassionate care.
As a busy and growing practice, Queensview Medical Centre relies on strong teamwork between clinicians, reception staff, administrators, and management to provide an efficient service. The reception team plays a vital role as the first point of contact for patients, helping to manage appointments, respond to enquiries, signpost patients to the most appropriate services, and support the smooth day-to-day running of the practice.
The practice aims to maintain a welcoming, professional, and inclusive environment where patients receive timely support and staff are encouraged to develop their skills while contributing to the delivery of excellent healthcare services.
Job description Job responsibilities
Medical Receptionist
Hours: 2530 hours per week (PM)
Salary: £12.80
Job Overview
We are looking to recruit a friendly, enthusiastic, and reliable Receptionist to join our busy team.
This is an excellent opportunity for someone looking to begin a career in general practice. Previous experience working in a GP surgery is essential, we useSystmOne clinical system.
As the first point of contact for our patients, you will play an important role in providing a professional, caring, and efficient service, ensuring patients receive the support and assistance they need.
Main Duties and Responsibilities
Welcome patients and visitors in a friendly, professional, and compassionate manner.Answer telephone calls promptly and deal with patient enquiries courteously and efficiently.Book, amend, and cancel appointments using the practice clinical system.Receive and process prescription requests in accordance with practice procedures.Signpost patients to the most appropriate clinician or service.Maintain accurate patient records while ensuring strict confidentiality at all times.Carry out general administrative duties including scanning, filing, photocopying, and document management.Work closely with GPs, nurses, and the wider practice team to support the smooth running of the practice.Help maintain a welcoming, safe, and organised reception environment.
Person Specification
Experience Essential
Essential Has excellent communication and interpersonal skills. Is friendly, approachable, and enjoys helping people. Demonstrates empathy, patience, and professionalism. Has good IT skills and is confident using computers. Can work calmly and efficiently in a busy environment. Is organised, reliable, and able to prioritise workload. Has excellent attention to detail and maintains confidentiality. Works well both independently and as part of a team. Previous experience in reception (gp surgery) Experience working with the public. Knowledge of NHS services or general practice Experience using SystmOne
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Queensview Medical Centre
Address Queensview Medical Centre
Thornton Road
Northampton
Northamptonshire
NN2 6LS
United Kingdom
Employer's website https://www.queensviewmedicalcentre.co.uk/ (Opens in a new tab)