About this role
Job summary
Collaborating and negotiating with contractors, service providers and professional committees to identify and achieve service development and improvement, evaluating through performance management and lead the production and deliveryof specific plans and projects to meet the healthcare needs of the local population.
Main duties of the job
Lead contact for resolving contract management issues that arise within primary care. This will involve providing and receiving highly complex, highly sensitive or highly contentious information where there are barriers to understanding oracceptance, which are overcome using developed interpersonal and communication skills.
About us
Being the smallest Heath Board in Wales means that you won't get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.
As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We're also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy 'life work' balance is essential, and something we recognise by prioritising your well-being.
To start your journey with us, and to learn more about what we can offer you please visit: https://pthb.nhs.wales/working-for-us/. There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.
Job description Job responsibilities
Manage the monitoring processes within the Unified Contract Assurance Framework through mechanisms that demonstrate achievement of contractors regulatory obligations and the provision of safe effective services, ensuring clear audit trails. Manage the escalation process where applicable. Ensure that Primary Care contractors are aware of and adhere to the PTHB's commitment to Clinical Governance and Quality. Manage any associated action plan arising from any of the following inspections and/or investigations: Health Inspectorate Wales (HIW) Llais Ombudsman reports Professional concerns managed by governing bodies Business Services Authority Reports NWSSP Post payment Verification Visits Analyse performance data for use in reports and performance reviews ensuring complex data is in a format that informs decision making capacity of the Primary Care Department in the effective commissioning and provision of Primary Care services.
Person Specification
Qualifications & Knowledge Essential
Degree or equivalent extensive experience in Primary Care management PLUS experience as follows:- Extensive experience of working in an NHS management position Knowledge of the structure and operation of the National Health Service together with detailed knowledge of the working of an NHS organisation Knowledge of the complex contractual and regulatory framework which supports the relationship between the Health Board and Primary Care providers
Desirable
Experience of managing staffing e.g. sick leave, annual leave and appraisals Knowledge of the services for which the Primary, Community Care & Mental Health Directorate is responsible, especially those relating to Primary Care
Experience Essential
Experience in managing staffing. e.g. sick leave, annual leave and appraisals Experience of change management, preferably in connection with Primary Care Experience of working in an environment where both tact and diplomacy has had to be used to overcome resistance to change. Experience of setting up systems and processes, preferably in connection with General Medical Services. Experience and an ability to interpret budgetary and other financial information, preferably relating to Primary Care and to readily identify areas requiring action investigation. Contract management preferably in connection with General Medical Services Experience and ability to prepare and present (both written and oral) detailed reports Experience and ability to take a significant role in the development and implementation of policy, preferably in relation to Primary Care Experience and an ability to prepare, clear, comprehensive plans and funding applications Experience of dealing with sensitive and contentious issues
Desirable
Considerable experience of working in an NHS primary care contract management position.
Skills & Attributes Essential
Highly developed interpersonal, presentation and communication skills with the ability to persuade, motivate and negotiate with a wide range of audiences Ability to work on own initiative and organise own workload to operate effectively An excellent communicator at all levels within and outside an organisation including the ability to communicate effectively with patients and members of the public Ability to prepare, interpret and analyse management and performance data and audit results and to readily identify areas requiring further action or investigation and improvement A clear thinker capable of scoping a given task and performing it swiftly and accurately Ability to deal with pressure and manage frequent interruptions to work plans ensuring that prioritisation is given to meet appropriate deadlines A willingness to undertake further training and personal development as required An ability to undertake complex contractual negotiations with Primary Care professionals and their representatives An ability to lead conversations with Primary Care professionals and their representatives on matters, often complex, relating to contractual performance, and manage the resultant implications of doing so An ability to use a standard keyboard, together with extensive experience in using Microsoft Word, Power Point and Excel
Desirable
Some ability to speak, read and/or write Welsh, or an eagerness to learn Experience of joint working with other organisations Ability to audit and evaluate work
other Essential
Demonstrate PTHB Values Flexible approach to work Ability to work as part of a team Ability to develop and sustain personal relationships with a wide range of individuals and within groups Good time management and work prioritisation Ability to work autonomously and self-direct Ability to drive, access to own transport and willingness to travel
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Powys Teaching Health Board
Address Powys Teaching Health Board, Spa Road Building
Spa Road East, Llandrindod Wells
Llandrindod Wells
LD1 5HA
United Kingdom
Employer's website https://pthb.nhs.wales/working-for-us/ (Opens in a new tab)