About this role
Job summary
An exciting opportunity has arisen for an enthusiastic Medical Receptionist/Patient Care Navigator to join our busy, but supportive team at our Accrington sites 25 hours per week.
Main duties to include dealing with incoming telephone calls confidently and signpost patients to the appropriate service or healthcare professional in a courteous, efficient, and effective way.
To be able to process appointment requests from patients by telephone or by the relevant NHS approved communication tool, following the Care Navigation protocol.
Will need to deal with general enquires, liaising with clinicians and other members of staff.
Involve some administrative duties as required.
Experience within General Practice and the ability to use EMIS Web software would be desirable.
Must demonstrate excellent IT skills and proficient in Microsoft Office applications is essential.
We are looking to recruit an efficient, and enthusiastic person at least 25 hours per week on a rota basis.
The hours of work will be over 5 days and between 08:00am and 6:30pm per day on a rota which may change at short notice to cover sickness and annual leave. You may be required to cover extended hours from 6.30 pm until 8.30pm one evening per week on a rota basis.
Main duties of the job
The suitable team-worker will need excellent customer service/communication skills and also be flexible for any sickness/holiday cover in a very busy, computerised surgery which is open 8am 6.30pm plus extended hours until 8.30pm.
Previous experience desirable, though not essential as training will be provided.
Clerical and keyboard skills are essential.
About us
We are a 4 partner practice, with a team of sessional GPs, Practice Nurse, Health Care Assistants, Clinical Pharmacist and Admin teams.
There is also the opportunity to join NHS Pension Scheme.
Job description Job responsibilities
JOB SUMMARY
Main duties to include dealing with incoming telephone calls confidently and signpost patients to the appropriate service or healthcare professional in a courteous, efficient, and effective way.
To be able to process appointment requests from patients by telephone or by the relevant NHS approved communication tool, following the Care Navigation protocol. To provide a professional and comprehensive information support service to the practice team. The post holder will be expected to undertake a range of clerical task, including the use of a PC for data inputting and operation of the EMIS Web system. To provide a point of reception contact for patients and act as a focal point of communication between patients doctors and other members of the clinical and administrative staff.
Person Specification
Qualifications Essential
GCSE grade A to C (or equivalent) in Maths and English.
Experience Essential
Experience of dealing with the public. Good written and oral skills. Excellent telephone skills. Good IT Skills. Excellent communications skills. Ability to work under pressure. Initiative and common sense. Self-Motivator. An understanding, acceptance and adherence to the need for strict confidentiality.
Desirable
Previous work experience in General Practice with a knowledge of Emis Web. Previous work experience involving dealing with the public or customer care in a reception environment. A demonstrable commitment to professional development. Experience of routine administration tasks i.e. filing, record-keeping.
Additional Essential
IT Skills (including knowledge of Microsoft products). Ability to work as part of an integrated multi-skilled team. Able to work in a changing environment. Enthusiasm for the job. Interest in the work of medical receptionist. Flexibility of working hours. Tidy appearance. Personable. Honest.
Desirable
Friendly and approachable. Experience dealing with difficult patients. Caring.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Pendle View Medical Centre
Address Blackburn Road Medical Practice
257 Blackburn Road
ACCRINGTON
Lancashire
BB5 0AL
United Kingdom
Employer's website https://www.pendleviewmedicalcentre.co.uk/ (Opens in a new tab)