About this role
Job Summary:
The shift supervisor is responsible for assisting the store manager in maintaining a positive environment, which provides fast, efficient, and friendly service ensuring a Total Quality Experience for both our customers and team members. Shift supervisors assist in training, customer service, product knowledge and education, encouraging safe work practices, and a demonstrated commitment to our Guiding Principles and House Rules. This position directly supervises the barista positions and acts as the manager on duty in the absence of the store and/or assistant manager.
Store Operations:
• Maintains a clean, organized and stocked environment and when necessary, assists in the distribution of product shipments.
• Performs all POS duties, front and back of house functions including opening and closing procedures, coordinating with the Corporate Office as necessary.
• Establishes effective and positive communication amongst all team members.
• Assists store manager in maintaining proper coverage and team member schedules ensuring that the store maintains customer service standards and team members adhere to meal and break policy.
• Ensures all cash handling procedures are upheld. Is accountable for store funds while running a shift.
• Assists store manager and assistant manager in planning and executing all sales promotions effectively and efficiently.
• Will provide guidance and actively set an example for team members, ensuring that all Standard Operating Procedures are maintained and followed.
• Follows and directs team members to follow store policies, procedures and adhere to merchandising and cleanliness standards.
• Promotes and practices safe work habits, reporting potential safety hazards, operational inconsistencies and team member incidents to the store manager. Reports/documents team member accidents, conducts initial investigation and determinations of root cause in the interest of maintaining a safe work environment.
• Minimum high school diploma or equivalent. Minimum one year of retail or six months of specialty coffee experience. Previous supervisory experience preferred.
• Basic computer skills required.
• Must be able to work overtime, including weekends, evenings.
• Well-organized and detail-oriented and able to multi-task.
• This position will require frequent standing and use of hands and arms.
• Must be able to lift up to 30lbs and frequently bend and twist from the waist.
• Frequently required to use hand and finger motions, handle or feel objects, reach with hands and arms.
• Must be able to adjust vision to both day and night lighting and be able to focus on distant and close-range projects. Regularly required to handle food, hot beverages, and work with sharp objects.
• Must have excellent verbal and written English communication skills.