About this role
Travel to Skilled Nursing Facilities and Private Residential homes to service patients. Treat all customers in a courteous manner. Ensures all urine and oral fluid specimens and phlebotomy specimens are collected accurately and on time.
• Collects specimens according to established procedures.
• Responsible for completing requisitions accurately
• Process and package specimens for transport. Maintains required records and documentation.
• Reads, understands and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile policies and procedures, Employee Handbook, Quality Assurance Manual).
• Maintains all appropriate Collection logs.
• Clerical duties: filing, maintain customer log. Data entry required.
• Submits accurate expense forms, if applicable, on the required day. Demonstrates organizational commitment.
• Adheres to departmental and company code of grooming and dress code and lab coat policies, appearing neat and clean at all times.
• Reports on time to work, following attendance guidelines.
• Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement Communicates appropriately with clients, customers, coworkers and the general public.
• Keeps information confidential per company and procedural policies.
• Communicates all unresolved problems immediately to the appropriate Manager, Supervisor, Group Leader or Phlebotomy Services Rep. II for resolution. Remains polite and courteous at all time. Miscellaneous duties and responsibilities.
• Keeps work area neat and clean. Disposes of biohazard containers when scheduled.
• Help with inventories and other tasks as assigned.
• Stock supplies as needed.
• Performs department-related clerical duties when assigned.
• Answers phones and dispatches calls when assigned.
• Participates on teams and special projects when asked.
• Other duties as assigned