About this role
As our Clinic Operations Specialist (COS), you will serve in a multi-skilled role that is the first point of contact for patients while supporting front desk operations, medical records, referrals, and clinical workflows. You will be organized, an adaptable team member who enjoys learning multiple functions, taking ownership of your work, and help keep a busy clinic running smoothly.
Potential Career Path: We've had team members move into, but not limited to the following roles:
• Clinical Roles, such as Medical and Dental Assistants
• Case Manager
• Office Manager
Job Profile:
• Do you enjoy getting to know patients, building relationships and welcoming them into the clinic?
• Are you experienced with communicating clearly to both patients and providers?
• Have you had to learn and work in multiple healthcare systems?
• Are you detail‑oriented, organized and take pride in getting things right?
• Do you bring curiosity and willingness to ask questions as you learn?
• Are you bilingual in English and Spanish?
What You Get to Do:
• Front-Desk Ambassador: Warmly welcome patients, manage scheduling and walk-ins, verify insurance, and collect co-payments to ensure a smooth, positive first impression.
• Operational Team Player: Serve as a central hub for patients and staff, collaborating closely with providers, nurses, and MAs to keep daily clinic workflows running seamlessly.
• Detailed Records Specialist: Accurately manage patient charts, process referrals, and secure medical records requests with strict attention to privacy and detail.
• Proactive Care Coordinator: Review schedules, confirm appointments, and keep patients informed while independently prioritizing competing tasks throughout the day.
• Vaccine & Compliance Steward: Safely monitor vaccine storage, log temperatures, and process incoming shipments in full regulatory compliance.
• Clinic & Inventory Manager: Maintain stock levels, order essential medical supplies, and keep work areas clean, organized, and fully prepped for patient care.
Compensation: Approximately $22.05 - $27.93 per hour. All individual pay rates are calculated based on the candidate's experience and internal equity.
What We Need for this Job:
• Bilingual in English and Spanish.
• High School Diploma or GED.
• Attention to detail: Consistently accurate work, catching errors before they impact patient care
• Teamwork: Collaborate with others to support patients and shared goals
• Professionalism: Communicate clearly, dependable, manages challenges appropriately in the workplace, and treats others with respect
Ready to make a difference? Apply now and tell us what makes you a customer service star!
What We Offer:
• Comprehensive Benefits:
• Medical
• Dental
• Vision
• FSA/HSA
• Life and Disability
• Accident/Hospital Plans
• Retirement with Employer Contributions
• Vacation, sick, and extended illness time off options
• Open communication with leadership and mission-focused engagement
• Training and growth opportunities with a supportive team invested in your success
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.