About this role
Job Title: Senior Product Manager Industry: Information Technology / Enterprise Software / IT Service Management (ITSM) Location: Washington, DC; Client Site Job Status: Full-Time
Summary:
Our client is seeking a Senior Product Manager to lead the vision, strategy, and execution of an enterprise workflow management platform supporting mission-critical operations. The successful candidate will manage the product lifecycle from strategy through implementation, collaborating with business stakeholders, technical teams, and security partners to deliver scalable, user-centered workflow solutions. This role will drive Agile product development, prioritize initiatives based on business value, and continuously improve platform capabilities and user experience.
Key Responsibilities:
• Define and manage the product vision, strategy, roadmap, and lifecycle for enterprise workflow management platforms.
• Gather, analyze, and document business, functional, and technical requirements from stakeholders.
• Translate business requirements into product specifications, user stories, acceptance criteria, and prioritized product backlogs.
• Partner with business, IT, security, compliance, and operations teams to develop and deliver IT Service Management (ITSM) workflows and platform capabilities.
• Conduct user research, workflow analysis, journey mapping, and product discovery to identify business needs and improve user experience.
• Prioritize product features and enhancements based on business objectives, user feedback, data analysis, and key performance indicators (KPIs).
• Lead Agile/Scrum product development teams through planning, sprint execution, testing, release, and continuous improvement.
• Define and monitor product success metrics and implement improvements based on performance data and customer feedback.
• Communicate product strategy, roadmap, priorities, and project status to executive leadership and cross-functional stakeholders.
• Balance short-term product delivery objectives with long-term platform strategy and scalability.
• Support service desk, incident management, change management, and workflow optimization initiatives.
• Manage ongoing product enhancements, platform governance, and operational support activities.
• Collaborate with technical teams to ensure secure, compliant, and scalable enterprise solutions.
• Perform other related duties as assigned.
Required Qualifications:
• Bachelor's degree in Information Technology, Computer Science, Engineering, Data Science, or a related field.
• Minimum of ten (10) years of professional experience.
• Minimum of six (6) years of direct product management experience, including at least three (3) years managing enterprise software platforms.
• Experience with enterprise product management and product roadmap development.
• Experience gathering requirements, conducting business analysis, and managing product backlogs.
• Experience writing user stories and working within Agile/Scrum methodologies.
• Strong stakeholder management and cross-functional collaboration skills.
• Knowledge of IT Service Management (ITSM) principles and frameworks.
• Experience managing service desk/help desk workflows, incident management, and change management processes.
• Experience with ServiceNow.
• Ability to analyze data and prioritize product initiatives using KPIs and user feedback.
• ITIL 4 Foundation Certification, Certified Product Manager, or equivalent certification preferred.