About this role
Maserati / Alpha Romero is looking for a Service Advisor to join our team of talented professionals!
Duties/Responsibilities would include, but are not limited to:
• Write up repair orders for customer owned vehicles
• Write up repair orders for new and used stock vehicles
• Keep customers and sales department updated regularly regarding repair order progress and repair completion
• Follow up with all customers and the sales department when their special-order parts arrive.
• Post service visit follow up with customers
• Maintain above national average CSI score
• Make service appointments
• Make the service manager aware of any potential customer or repair issues.
Required Skills/Abilities
• Working knowledge and experience of automotive products, functions, repairs and parts.
• Possess mechanical and automotive parts/service experience
• Ability to understand service sales training and new product information
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals.
• Ability to convey repair information in a manner that customers will understand
• Excellent communication skills with both customers and team members
• Ability to keep your workload and customer communication very organized
• Punctual, reliable and a team player
Supervisory Responsibilities - None
Equal Employment Opportunity
The policy of Hi-Tech Motorcars is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hi-Tech Motorcars is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected]. In your email, please include a description of the specific accommodation you are requesting as well as the job title and job number of the position for which you are applying.