About this role
About CodesphereCodesphere is a Virtual Cloud Provider from Germany building the future of sovereign cloud infrastructure. Our platform gives enterprises and governments full sovereignty without giving up modern cloud capability – a vision recently validated by a series of multi-million European government tenders.
Since our founding in Karlsruhe in 2020, we’ve expanded into an international team of 60+ experts. Based in Karlsruhe and Munich and backed by top-tier investors, we are chasing a bold vision.
We’re scaling fast and would love for you to join us and grow alongside us 🚀
About the roleCodesphere builds complex cloud software in a disruptive way – and when partners and customers run into questions, you're the person who gets them unstuck. As our Technical Support Specialist, you own the support experience end-to-end: from first response to resolution, across technical and functional questions alike.
What you'll driveYou serve as the primary point of contact for partner and customer support requests – technical and functional
You manage and resolve incoming tickets with a focus on quality, speed, and clear communication
You identify recurring issues and feed them back into Product & Engineering as structured insights
You maintain and improve support documentation, runbooks, and FAQs
You collaborate with Customer Solution Architects on complex escalations
You contribute to building a scalable support function as Codesphere grows
What makes you a great fit3–5 years of experience in a technical support, customer success, or solutions role in a SaaS or cloud environment
Solid understanding of cloud infrastructure, containers, or developer tooling
Structured, calm, and communicative under pressure – you know how to manage expectations while working on a fix
Experience with support or service desk tooling (e.g. Zendesk, Jira Service Management, or similar)
Fluent in German and English
Based near Karlsruhe or Munich, comfortable with a hybrid setup
What's in it for you32 days of paid time off – 30 regular vacation days plus Christmas Eve and New Year's Eve off
Meal allowance – up to 15 digital vouchers per month, adding up to over €100 net for you
Flexibility – hybrid work setup with mobile work options and flexibility around core hours
Steep learning curve – fast-moving environment, real ownership, and a front-row seat to scaling a company
Job-Rad – lease a bike through us, tax-free
Gym access – stay active on site (Karlsruhe office only)
Employee events – from team offsites to regular get-togethers
Company pension scheme – company-supported pension to set you up for later
Great public transport links – both offices are within walking distance of tram and metro stops