About this role
Job summary
Islington Central Medical Centre is excited to be adding the role of general practice assistants (GPAs). GPAs provide support to GPs and the practice at large by taking on administrative tasks and some basic clinical duties to free up time for GPs to dedicate to patients.
Islington Central Medical Centre is a large teaching and training practice with almost 25,000 patients and a large team of clinical and administrative staff. ICMC is a purpose-built surgery, located just a 5-minute walk from Highbury and Islington Station, which has excellent underground, overground and national rail transportation links.
Main duties of the job
Providing a support role for GPsUndertaking administrative tasks and basic clinical tasks to help free up and redistribute GPs timeUndertaking reception duties such as booking patient appointments, telephone calls and patient queriesContribute to making appointments run smoother and better the patient experienceReduce the clinical administrative burdenPrevious experience working with EMISTo work under direct supervision and take instructions form the GPs and /or senior members of the admin team and senior management .
About us
Our practice ethos is to strive towards a partnership between patients and health professionals based on the following key facets
Mutual Respect
We endeavour to treat all our patients with dignity, respect and honesty. Everyone at Islington Central Medical Centre is committed to deliver an excellent service. We ask all patients to highlight any discrepancies and to offer the same commitment in return.
Holistic Care
We treat patients and illnesses. This means that we are equally interested in the physical, psychological and social aspects of an individual's care.
Continuity of Care and the Therapeutic relationship
Building and maintaining a strong relationship between doctors, health professionals, and patients is essential to the way we work. This is especially so in the management of ongoing problems or long-term illness. In these circumstances we would encourage patients to continue seeing the same health professional and wherever possible we will facilitate this through our appointments system.
Learning and Training
We are committed to the ongoing professional development of our clinical and non-clinical team. We believe in life-long learning and all staff undergo an annual appraisal where learning and development needs are identified. We also recognise the benefit of supported learning for our patients and families in enhancing your ability to manage and deal with both self-limiting and long-term illnesses.
Job description Job responsibilities
Pay: Starting at £26,000Starting date: Waiting for right candidate- openExcellent organisational and administrative skills, being proficient in word and excelWorking knowledge of EMIS and Docman useful, as work will involve using bothWorking knowledge of ERS useful, as work will involve knowing how to process ERSArrange appointments, referrals, tests and follow-upsAssisting senior GPs with administrative burden (include health processing forms, dealing with complaints with supervision and dealing with cancer safety netting)Undertake reception duties/ care navigation work on a daily basis, this includes booking patient appointments, patient queries, and answering telephone callsAssisting the management team with rotas, complaints and claimsActing on behalf of the GP to liaise with outside agenciesMonitoring the practice emails and respondingAssisting with attaining QOF targetsInvolvement in the management of long term conditionsChase letters and resultsMaintain patient confidentialityFor all above areas where required, training will be provided
Person Specification
Qualifications Essential
GCSE grade 1-C in English and Maths (or equivalent) Completed the Care Certificate
Desirable
Previous experience with EMIS, Docman and ERS Working in a GP Surgery
Experience Essential
Experience working with the general public Experience in administrative roles Experience working in a healthcare setting Good knowledge of word and excel (good IT and organisational skills) Strong IT and administrative skills Previous knowledge of EMIS
Desirable
Experience of working in primary care Experience in undertaking reception duties
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Islington Central Medical Centre
Address Islington Central Medical Centre
28 Laycock Street
London
N1 1SW
Employer's website https://www.islingtoncentralmedicalcentre.org/ (Opens in a new tab)