About this role
- ik zoek een baan - werkgevers - mijn carrière - over randstad Nieuw bij Randstad? Written Complaints Handler - German - Maastricht - € 16,58 per uur - 12 - 20 uur - MBO - Mercedes-Benz Customer Assistance Center - 29 juli 2026 - vacaturenummer: 747064 - 29 juli 2026 - vacaturenummer: 747064 introduction With an international team of more than 1000 colleagues, Mercedes-Benz Customer Assistance Center creates the ultimate customer experience, not only for motorists, but also to support retail and logistics companies. The head office of Mercedes-Benz Customer Assistance Center is located in Maastricht, the Netherlands. what we offer Good salary Personal development and training International environment Working with German speaking customers Maastricht, The Netherlands 12-20 hours a week who you are You always strive for perfect customer service. You have great communication skills and are able to communicate fluently in German and English. You always have your eyes on the result and you are stress resistant. - A healthy dose of human knowledge and excellent communication skills, both spoken and written; - Fluent level of the German and English language, both written and oral; - Empathy and a genuine passion to help the customer as best as possible; - An eye for detail. what will you do The Customer Service department serves all customers and prospective customers by handling all complaints for the entire range of Mercedes-Benz vehicles. For this position all complaints are handled by e-mail. You are responsible for supporting agents in after-sales service issues, product topics and general company related inquiries. - Written complaint handling; - Sending 1st feedback to customers and delegation to dealerships; - A proactive approach to offer the customer the best possible solution; - Support colleagues with cases. where will you work The Mercedes-Benz Customer Assistance Center has years of experie...