About this role
WorkingatCygnific Job description In this role as an ambassador, you serve as the listening ear and friendly voice of Rituals. Your primary channels of assistance include phone, social media, and email. Your approach is marked by a genuine desire to provide helpful responses infused with a generous dose of personal attention. Not by mindlessly following a corporate script, but by being genuinely aware, genuinely interacting, helping, and inspiring. Whoever the customer is, as ambassador you give them that relaxed Rituals feeling. Sometimes by reassuring them ('no, of course we don't test our products on animals!''). Sometimes by suggesting a great alternative. After all, helping customers isn't just a job for you-it's your favorite ritual. You excel at swiftly finding solutions to problems and strive to go above and beyond to exceed customer expectations whenever possible. Job requirements - You have at least a higher general secondary education or secondary vocational education degree. - German and English flow smoothly from your mouth and keyboard. - You are flexible in working hours and available for 32 hours a week. - Flexible working hours from Monday through Friday between 08:45 and 21:00 and on weekends between 10:00 and 18:30. - You have creative and customer directed writing skills. - You are service-oriented, have a talent for teamwork and excellent communication skills. About Rituals Rituals is about creating meaningful moments, about helping people slow down the pace of their busy lives. A cosmetics brand that sells care products and focuses on experiencing rituals: the small day-to-day routines that can easily be overlooked. Rituals helps you experience these moments more consciously and will help you remember to take a step back, which will allow you to truly enjoy these moments. In a nutshell: Rituals helps you find happiness in the small things in life! Our offer (you can't refuse) - A competitive salary ...