About this role
Customer Success Manager - (English speaking) Meltwater • Amsterdam Area, NL • 1w geleden Description What We're Looking For: Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven individuals to join our team and play a pivotal role in delivering exceptional experiences. As a Customer Success Manager, your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training At Meltwater, we offer more than just a job-it's a pathway to personal and professional growth. Immerse yourself in an environment that cultivates your talents, fosters mentorship, and advocates for inclusive leadership principles. Engage with seasoned account managers and resilient leaders who are committed to supporting your journey of development. Join our team and become part of a diverse community that celebrates your unique contributions and empowers you to reach new heights. What You'll Do: - Collaborate with internal stakeholders, including Renewal Managers and Account Managers, to align customer needs effectively. - Provide strategic guidance and support to ensure comprehensive adoption of Meltwater solutions, maximizing value for customers. - Empower clients with tools and resources to cultivate strong advocacy, enhancing billing relationships. - Foster a deep understanding of customers' organizational context and objectives through close collaboration, tailoring solutions to their unique needs. - Seamlessly partner with the Account Manager team to identify upselling and cross-selling opportunities, driving overall customer account growth. - Proactively engage with accounts ahead of renewal dates to support renewals, mitigate risks, and address 'at-risk' accounts. - Take ownership of customer account gross retention, prioritizing high leve...