About this role
QLF Brands lampenlicht.nl logo QLF Brands - lampenlicht.nl Homepage QLF Brands lampenlicht.nl logo QLF Brands - lampenlicht.nl Homepage - Who are we? - Lampandlight in the picture - Impression - Company website QLF Brands lampenlicht.nl logo QLF Brands - lampenlicht.nl Homepage QLF Brands lampenlicht.nl logo QLF Brands - lampenlicht.nl Homepage Customer Advisor Dutch - Customer Service Job description Do you speak Dutch, English and perhaps German? Are you passionate about being on the front line of customer service, answering customer inquiries? If so, seize this opportunity now! We are looking for Customer Advisors to join our Customer Service Department. What will you do? As a Customer Advisor, you will be the first point of contact for our customers, communicating with them via email, phone, or chat. Your role involves accurately addressing a wide range of questions and translating issues into effective solutions. In this position, you will make informed decisions, provide proactive advice, and assist customers across Europe in creating the perfect ambiance in their homes. You will achieve this through your growing technical knowledge of our lighting products. Additionally, you will thoroughly record customer data and manage orders, shipments, and returns or warranty claims in our CRM system. You will receive initial training from a colleague before starting to work independently. Job requirements We are looking for you, because you... - are communicative and have a knack for smooth conversations; - have prior experience as a customer service representative; - are proficient with systems (preferably Salesforce) and excel at multitasking; - are fluent in Dutch and English and are confident to help customers in that language; - would be a standout candidate if you are fluent in German and/or an additional language of the list of additional languages below; - handle stress well and remain composed u...