About this role
Kinly logo IT Customer Service Coordinator - On-site - - Breda , Noord-Brabant , Netherlands - €2,700 - €3,250 per month - Netherlands Job description Role: Customer Service Coordinator Contract: 1-year contract initially Hours: 40 hours per week - Kinly operate a hybrid model, allowing for a mix of office/homeworking, but hours will be between 8am and 6pm Location: Breda, North Brabant Salary: €2.700 - 3.250 per month, plus company benefits Kinly is a unified global leader in collaboration, systems integration, and managed services. We focus on transforming workspaces, simplifying complexity, and empowering people. Our in-house expertise includes AI-powered room monitoring, 24/7 support, and a unique enterprise service layer, enabling us to operate with even greater agility, efficiency, and precision. As our business and client base continues to develop further, we now have a new opportunity for a proven Customer Service Coordinator to join our highly collaborative and engaged global customer support team in Breda, where you will work as part of Kinly's global service team, being responsible for supporting Kinly customers, who use our high-end implemented audiovisual solutions and video conferencing systems. You will act as a key link between the customer and the various teams within the department and wider organisation to ensure optimal service delivery, resulting in the highest possible level of customer satisfaction. You will also be responsible for the accurate and efficient planning of Field Support Engineers, as well as external agencies and freelancers performing support activities - this is a true coordination position. Key Responsibilities: - Process work order tasks arising from incidents to ensure Field Support Engineers arrive at customer locations within the defined timescales - Schedule Engineers for customer site visits, including arranging team replacements or external resources when necessary - Esc...