About this role
Software : 17.08. or 14.09. German and Dutch Banking: 31.08. 26 or 21.09.26 German DUTIES AND RESPONSIBILITIES - Management of incoming calls, chats and emails, • Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships of trust through open and interactive communication • Provide accurate, valid and complete information by using the right methods/tools • Meet personal/customer service team targets and case handling quotas • Keep records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies REQUIREMENTS: - Native/Fluent in German or Dutch & Fluent in English (at least B2 level), both orally and written - Holder of a high school diploma or equivalent - Previous work experience in customer services experience - Ability to identify, apply and explain your product and/or service expertise with clarity - Tech savvy and full proficiency with MS Office products - Resident of Greece or ability to relocate under short notice. BENEFITS: - Excellent remuneration package based on experience, skills and performance - Be part of a dynamic and creative team with positive and friendly atmosphere - Hybrid option after probation period - 25 days’ annual leave per year - Relocation support - Guidance and tools to reach your full potential. Homeoffice: Umfang: Nach Vereinbarung