About this role
We are recruiting for a Contract Content Designer for a 3 month initial contract, starting ASAP.
The role: Content Designer: AI Specialist
2 days a week in London, Victoria.
Key Responsibilities:Define AI Content StandardsDefine metadata, taxonomies, and schemas that support AI retrieval, RAG pipelines, and vector searchDesign and document content standards for conversational, generative, and AI-driven UX patternsPartner with CMS teams to maintain scalable content models optimised for automation and machine understandingDesign modular, atomic content that can be composed, repurposed, or personalised by AI systemsLead on Personalisation
Support business initiatives exploring how personalisation can improve product conversion ratesExplore AI integrations with experimentation tools (e.g. Kameleoon) to enable data-driven personalisationEnhance Content Creation
Build and test AI-powered writing workflows using LLMs, copilots, and automation toolsAccelerate writing, editing, summarisation, localisation, and content transformation while maintaining quality and complianceCreate repeatable templates, frameworks, and patterns for scalable AI-generated contentDefine prompt strategies and content rules to ensure safe, accurate, and on-brand outputsRun experiments comparing human, AI-assisted, and hybrid content approachesEstablish quality and safety standards (tone, accuracy, bias, fallback behaviour)Must-Have Skills
Portfolio required: Please include case studies/examples demonstrating the impact of AI-driven content solutions7+ years’ experience in Content Design, UX Writing, or Content StrategyStrong hands-on experience using LLMs/AI tools for content creation and workflow optimisationAbility to design prompts, templates, and structured content formatsExperience writing for AI-driven products (e.g. assistants, generators, intelligent flows)Experience with headless CMS and API-driven content systemsUnderstanding of responsible AI, bias mitigation, and safe content designStrong knowledge of metadata, taxonomies, schemas, and structured content modelsAbility to balance human oversight with AI automationStrong cross-functional collaboration skills (engineering, data science, research)Nice to Have
Experience with RAG systems, vector databases, or knowledge graphsFamiliarity with prompt evaluation frameworks and model assessmentBasic understanding of machine learning concepts Equal Opportunities Statement
We are an equal opportunity employer and welcome applications from all qualified candidates. We actively encourage applications from women, ethnic minorities, and individuals with disabilities. We consider all flexible working arrangements, subject to the requirements of the role. Where reasonable adjustments are needed, we will strive to make changes to accommodate them.