About this role
Position: Discord Community Lead
Location: Remote (Global)
Employment Type: Full-Time
Type of contract: Independent contractor
🌎 Work from any corner of the world and be a part of the #remoteworkrevolution!‼️
SCOPE OF THE ROLE:
We are looking for a Discord community lead to own, build, and scale a high-quality community experience. This is not a passive moderation role—you will be responsible for community health, engagement systems, moderator leadership, and feedback loops that directly impact retention and growth.
You will act as the operator behind the community, ensuring it is structured, engaging, and aligned with business goals—not just active, but valuable.
RESPONSIBILITIES
1. Community Strategy & HealthDefine and enforce community guidelines, tone, and cultureMonitor and improve overall community health (engagement, sentiment, retention)Identify risks early (toxicity, disengagement, spam patterns) and act proactively2. Engagement & ActivationDesign and execute structured engagement initiatives (AMAs, events, challenges, content drops)Drive consistent, meaningful interaction—not surface-level chatterConvert passive members (lurkers) into active participants3. Moderation Systems & LeadershipRecruit, onboard, and manage a team of moderators across time zonesBuild clear moderation workflows, escalation paths, and SOPsEnsure consistent enforcement of rules without damaging community trust4. Conflict Resolution & Crisis ManagementHandle disputes, escalations, and sensitive community issuesMake high-judgment decisions (warnings, bans, conflict mediation)Maintain a balance between authority and community trust5. Insights & Feedback LoopTrack and report on key community metrics (engagement, activity, retention)Surface actionable insights to internal teams (product, marketing, growth)Identify trends, recurring feedback, and opportunities for improvement
REQUIREMENTS:
Experience3+ years managing Discord or online communities at scale (1,000+ members)Proven experience leading moderators or community teamsExperience designing and running engagement initiatives or programsSkills & CompetenciesStrong understanding of community dynamics and behavior patternsAbility to build systems (not just react to issues)Excellent written communication and tone managementHigh emotional intelligence and conflict resolution abilityData-driven mindset with the ability to translate insights into actionTools & PlatformsDiscord (advanced knowledge: roles, permissions, bots, automation)Community tools (e.g., bots, analytics tools, moderation tools)Project management tools (Notion, Slack, etc.)