About this role
Customer Service RepresentativeJob Type: Part-Time (PST Hours)
About the RoleWe’re looking for a proactive Customer Service Representative to deliver exceptional service across multiple channels, including email, chat, and social media. This role is ideal for someone who thrives in a fast-paced, remote environment and is passionate about creating a seamless, “white-glove” customer experience from start to finish.
Key ResponsibilitiesProvide inbound customer support via email, chat, and social platforms as needed Assist customers in a friendly, professional, and timely manner following established proceduresAssess and manage incoming tickets to accurately resolve customer concerns Handle order placements, refunds, replacements, and data entry using company systems Maintain a strong customer-first mindset with empathy, patience, and attention to detail Navigate multiple systems efficiently while managing workload priorities Collaborate with internal and external teams on cross-functional initiatives, product launches, and updates De-escalate customer concerns and provide effective, timely resolutions
Requirements
What We’re Looking For3+ years of experience in Customer Service Bachelor’s degree preferred Proven experience working in a remote environment Strong internet connection and a reliable personal computer Deep understanding of customer support best practices Excellent communication and interpersonal skills Ability to handle challenging situations with professionalism and empathy Strong technical aptitude and troubleshooting skills Self-starter with the ability to work independently and take ownership of tasks Highly organized and able to thrive in a fast-paced, collaborative environment Positive attitude with a continuous improvement mindset
Technical RequirementsProficiency in Google Workspace and Microsoft Office Proficiency in using web browsers (Chrome, Firefox, Safari, etc.) Familiarity with social platforms, including Instagram, TikTok, and Meta
Tools & PlatformsRequired: Gladly (or similar customer support tools), Shopify Preferred: Redpoints, Yotpo, Dash Hudson