About this role
Become the Voice of our Customer Service! (Weekend & Monday Shift) Are you a communicative powerhouse who loves to get things done? Do you want a career that offers maximum freedom during the week? As our new Customer Service Officer, you are the vital link that keeps everything running smoothly! What will you do? In this role, you are much more than just a voice on the phone. You are the essential connection between customers, partners, and technical experts. Your day-to-day includes: The Go-To Person: You handle incoming calls and emails with a professional and helpful attitude. Data Detective: You gather information and meticulously check every detail for accuracy and completeness. Technical Support: You provide technical assistance and maintain direct communication with the workshops. The Master of Updates: You proactively keep the customer and all involved parties informed on progress. Quality Guardian: You monitor agreements and ensure all contract-related issues are followed up within the deadlines. Your Unique Work Week Forget the standard 9-to-5! This schedule gives you a ton of flexibility from Tuesday to Friday: Saturday & Sunday: Go all out from 08:00h to 21:00h. Monday: A steady day shift from 09:00h to 17:30h. In short: a responsible position with great variety, leaving you the rest of the week for your family, friends, or hobbies! Who are we looking for? Are you a multilingual multitasker with a passion for problem-solving? We are looking for a reliable team player who meets the following profile: Knowledge & Experience: Languages: Proficient in Polish, German, and English. Tech Savvy: Skilled in Microsoft Office applications (Word, Excel, Outlook). Technical Interest: Knowledge of automotive or tyres is a significant plus. Experience: No specific experience is required—we value your talent and the right attitude! Your Skills: Communication: You are a natural at professional and effective phone handling. Problem Solver: You analyze issues quickly and find result-oriented solutions. Quality Driven: You maintain a high work standard and always put the customer first. Stress Resistant: You are a true multitasker who keeps their cool under pressure.