About this role
About the roleAt Deliveroo Belgium, our CRM and customer engagement efforts are evolving, and with it, the opportunity for a curious and enthusiastic intern to grow alongside us.
We are looking for a flexible, eager-to-learn CRM Intern who will play a key role in operational campaign execution and performance tracking, while being fully immersed in how we engage, retain, and grow our customer base.
This internship is designed for someone who may not yet have a fully defined skillset, but who is excited to understand how customer communications are managed at scale, how data informs marketing decisions, and how campaigns drive business impact. We will support you every step of the way, helping you build strong analytical and operational skills with real impact from day one.
What you’ll doCRM Campaign Operations (core responsibility)
Support the day-to-day execution of CRM campaigns (email, push notifications)
Build and schedule campaigns in CRM tools, ensuring accuracy in targeting, content, and timing
Manage and push live customer communications (e.g. promotional messages, lifecycle campaigns)
Assist in the creation and localization of campaign content across different channels and audiences
Perform quality checks (QA) before launch to ensure a smooth customer experience
Act as a key operational link between campaign planning and execution
Performance Tracking & Analytics
Monitor campaign performance (open rates, click-through rates, conversions, retention)
Support the creation of regular CRM performance reports
Analyze campaign results and help identify trends, insights, and improvement opportunities
Assist in A/B testing initiatives and summarize key learnings
Exposure to CRM Strategy & Business Thinking
Work closely with the CRM manager to understand how engagement strategies are defined
Contribute to campaign reviews and learn how performance insights inform decisions
Support preparation of presentations and materials for internal stakeholders
Learning & Growth
Gain hands-on experience with CRM tools and customer data
Learn how to translate data into actionable insights
Develop a strong understanding of how CRM contributes to growth and customer retention
Progressively take on more ownership as your skills and confidence grow
Who we’re looking forWe are not looking for a “perfect” profile, we are looking for potential.
You might be a great fit if you are:
Curious, proactive, and motivated to learn quickly
Comfortable working with data and interested in analytics
Organized and detail-oriented (especially important for campaign execution)
Interested in customer behavior, marketing, and business growth
Comfortable asking questions and open to feedback
Able to adapt in a fast-moving environment where priorities evolve
RequirementsCurrently studying towards a Bachelor’s or Master’s degree in Belgium (e.g. business, economics, marketing, or similar)
Available for a 6-month internship (with potential extension up to 12 months)
Comfortable working in English (French and/or Dutch)
Basic familiarity with Google Sheets / Excel (data handling)
Interest in CRM tools or marketing automation is a plus
What you’ll gainA hands-on, high-impact internship in a fast-growing international company
Direct exposure to CRM operations, customer engagement, and analytics
A steep learning curve in both marketing execution and data analysis
Mentorship and guidance from experienced team members
A vibrant and friendly office environment in Brussels
Opportunities for both personal and professional development
And yes, great food 🍕
About DeliverooDeliveroo is on a mission to transform the way people experience food. We combine operational excellence with bold thinking, moving fast while staying detail-oriented. Every day brings new challenges and opportunities to grow, and we’re looking for people who want to grow with us.
This internship is an ideal starting point for students who want to learn how customer engagement works in practice, develop analytical skills, and make a meaningful contribution early in their career.