About this role
We are looking for a talented Site Customer Quality Assurance Engineer to join our team specializing in Quality for our Cummins Inc. facility in Seymour, IN.
In this role, you will make an impact in the following ways:
Advocate for both internal and external customers by driving resolution and prevention of product and process quality issues at the site levelTranslate customer expectations into actionable quality requirements using customer-centric metrics to prioritize improvementsLead containment and corrective action efforts, ensuring timely resolution of nonconformances and customer concernsDrive continuous improvement initiatives to reduce defects across processes, suppliers, and product designEnsure product and process development meet established quality standards and customer-specific requirementsSupport and lead problem identification and prioritization, contributing to Six Sigma and continuous improvement projectsInfluence change management activities by validating products and processes, analyzing data, and supporting decision-makingServe as a quality subject matter resource, supporting cross-functional teams, audits, and advancement of Quality 4.0 initiatives To be successful in this role, you will need the following:
Strong customer focus and communication skills to build relationships and clearly convey quality expectations across diverse audiencesAdvanced problem-solving capabilities, leveraging data, statistical methods, and structured quality tools to drive root cause resolutionExpertise in quality systems and processes (APQP, PPAP, measurement science) to ensure consistent product and process performanceAbility to influence outcomes, manage conflict, and lead cross-functional initiatives while navigating complex quality challenges Education, Licenses, Certifications:
College, university, or equivalent degree required, Engineering or a related technical or scientific subject preferred.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
Minimal to intermediate level of experience required.
Preferred Core Responsibilities and Activities:
Receive, document, and evaluate customer complaints, leading structured root cause analysis to determine effective corrective and preventive actionsServe as the primary quality point of contact for customer concerns, ensuring timely communication, containment, response, and closureCollaborate cross-functionally with Engineering, Manufacturing, Operations, and Supplier Quality teams to implement and validate corrective actionsApply strong communication skills to clearly convey quality issues, resolutions, and customer expectations to internal and external stakeholdersDemonstrate a proactive, detail-oriented problem-solving approach, maintaining organization and objectivity in time-sensitive situationsBuild and maintain strong customer relationships by managing expectations and consistently delivering on commitmentsEffectively prioritize multiple quality issues, investigations, and customer responses while maintaining accuracy and urgencyLeverage preferred experience, including a college degree or relevant professional background, to support quality initiatives and continuous improvementA high level of relevant experience may be considered in lieu of formal educational requirements. Job Quality
Organization Cummins Inc.
Role Category On-site with Flexibility
Job Type Exempt - Experienced
ReqID 2431769
Relocation Package Yes
100% On-Site No
Cummins and E-Verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.