About this role
Work Location: New York, New York, United States of America
Hours: 40
Pay Details: $115,440 - $186,160 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business: TD Wealth Job Description:
This role is responsible for leading the firm's advisor support organizations across either high net worth, institutional, or mass affluent distribution channels. Oversees the internal sales and operational support functions that enable advisors to deliver a high-quality client experience while ensuring operational excellence, risk management, regulatory adherence, and scalable service delivery. Responsible for all people management accountabilities and works in partnership with the Wealth Market Presidents (WMPs), other sales leadership, operations, compliance, product, and data/analytics. The role leads teams supporting advisor and client needs including new account onboarding, money movement, wires, account maintenance, transactional processing, client communications, cash management, call center operations, and frontline service escalation management.
This role serves as a strategic and operational leader with direct accountability for service quality, advisor satisfaction, employee development, operational controls, and execution of enterprise service initiatives. This role will establish consistent practices across the footprint, ensuring best practices and policies are created and followed. Collaborates with Products & Services, Operations and Compliance colleagues to help train service and sales employees on new operational processes, platforms, and standard operational procedures.
Depth & Scope:
Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required Coordinates and/or develops training/education workshops with emphasis on client servicePromotes a consistent legendary Customer Experience with a focus on growth, productivity, sales effectiveness, and compliance and risk management across the footprintWorks to develop a formal Associate On-Boarding process, Client On-Boarding/The Entire Client Experience, and Service model delivery standardAnalyzes team performance, provides feedback, guidance, training and encouragement to impact efficiency & revenue opportunitiesLeads the associate off-boarding process to ensure timely closure of access and monitoring of e/voice mailsLeverages Client Service Supervisors to provide product review feedback as well as product/process improvement discussionsEnsures Client Service Supervisors utilize capacity planning softwareMaintains communication with all on a regular basis through regular meetings, visits, webinars, and conference callsCommunicates processes, updates, and policies to employees for proper utilization of bank systems and applicationsGuides team on process changes and communication of implementation of new processesReviews and develops processes to prevent losses and executes cost saving measuresDevelops, administers, and updates procedures and policies to support business growthDrives sales and revenue growth by partnering with centralized registered sales representatives to drive client experience and support modelPartners with Wealth Market Presidents to ensure consistent client experience and advisor support delivery across the footprintFor centralized sales team, coordinates with all interested parties (marketing, field, operations, etc.) to create client action plan that can be managed and checked in SalesforceLeads internal sales, service, and advisor support teams across centralized and field-aligned functionsOversees support activities across client servicing, account opening, money movement, managed accounts, brokerage support, annuities, ACATs, financial planning support, and client communicationsEnsures consistent service delivery, effective escalation management, and strong coordination across front, middle, and back office partners, including operations, banking, compliance, marketing, and distributionAligns organizational structure, capacity, and support models to advisor needs, client experience expectations, and business growth prioritiesSupports sales execution and revenue growth through centralized sales management, coordinated client action plans, and effective use of Salesforce and related toolsMaintains regular communication with teams and business partners through meetings, visits, webinars, and updates to drive alignment and executionDrives operational excellence by standardizing service models, workflows, procedures, onboarding practices, and quality expectations across support functionsUses metrics, customer satisfaction insights, capacity planning, and service-level reporting to improve productivity, efficiency, and the advisor and client experienceLeads process improvement, policy and procedure development, and cross-functional execution with operations and compliance to support scalable growth and smoother implementation of changeStrengthens operational resiliency, business continuity, training delivery, and service readiness across support channelsMaintains a strong control environment across internal sales and service activities, ensuring adherence to FINRA, SEC, AML, privacy, and firm policy requirementsOversees supervisory practices, policy execution, issue escalation, complaint handling, and remediation to mitigate operational, regulatory, and reputational riskSupports audits, exams, OSJ preparation, and documentation readiness, including oversight of employee supervision, communication review, blotter review, and other required control activitiesMonitors risk indicators and control effectiveness, escalates customer complaints and other concerns appropriately, and drives corrective action when neededAttracts, develops, and retains high-performing leaders and team members across sales, service, and support functionsSets clear goals, performance expectations, and accountability standards, while providing coaching, feedback, training, and development opportunitiesLeads workforce planning, hiring, onboarding, offboarding, succession, and compensation and disciplinary processes to build scalable capabilities and maintain strong oversightFosters a culture of teamwork, client focus, continuous improvement, and disciplined execution Education & Experience:
Bachelor's degree requiredMust be Series 7, 63/65 or 66 and 24 licensedAdditional licenses may be requiredMinimum of 10 years business experience in a financial institution with an emphasis in operations or administrationMust have supervisory experiencePossesses a minimum of 7 years businesses experience in retail brokerage and private wealth management with an emphasis in operations, supervision and administration preferredAbility to obtain a valid and active Life & Health insurance license Consultative sales experience requiredProven ability to establish relationships and partner effectively with other departments OCC Language:
This position is with a FINRA member, broker and/or dealer and is subject to the requirements of FINRA and Securities Laws. May (or may not) be a registered position under FINRA.Must be eligible for employment under standards established by FINRA. Subject to the investigation and verification requirements of FINRA Rule 3110(e), including: the Firm's obligation to investigate the good character, business reputation, qualifications and experience of an applicant for registration before applying to register the applicant with FINRA and filing the applicant's Form U4 with the CRD, and before representing on the applicant's Form U4 that it has conducted this investigation and verified the accuracy and completeness of the information contained in the applicant's Form U4; and the Firm's obligation to verify the accuracy and completeness of the information contained on the applicant's Form U4, no later than 30 calendar days after the Form U4 is filed with FINRA.Satisfactory results on a criminal background check, credit report check, civil litigation search, and regulatory agency or self-regulatory organization enforcement action search, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority or self-regulatory organization, are required by federal law for this position. Physical Requirements:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
Domestic Travel - OccasionalInternational Travel - NeverPerforming sedentary work - ContinuousPerforming multiple tasks - ContinuousOperating standard office equipment - ContinuousResponding quickly to sounds - OccasionalSitting - ContinuousStanding - OccasionalWalking - OccasionalMoving safely in confined spaces - OccasionalLifting/Carrying (under 25 lbs.) - OccasionalLifting/Carrying (over 25 lbs.) - NeverSquatting - OccasionalBending - OccasionalKneeling - NeverCrawling - NeverClimbing - NeverReaching overhead - NeverReaching forward - OccasionalPushing - NeverPulling - NeverTwisting - NeverConcentrating for long periods of time - ContinuousApplying common sense to deal with problems involving standardized situations - ContinuousReading, writing and comprehending instructions - ContinuousAdding, subtracting, multiplying and dividing - Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more
Additional Information: We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & Onboarding We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at [email protected]. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.