About this role
Bring your Expertise to JPMorganChase. As part of Risk Management and Compliance, you are at the center of keeping JPMorganChase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.
As a Compliance Content and Communications Vice President in the Compliance Engagement and Behavioral Insights team, you will own a portfolio of employee-facing compliance content and communications across approved channels. You partner with Compliance, Risk, Legal, Technology, Employee Experience, Corporate Communications, HR Content, Operations, and business stakeholders to translate complex requirements into clear, accurate, accessible guidance. You use feedback, content performance, and practical behavioral insights to improve clarity, findability, comprehension, and employee follow-through. You help us deliver timely, measurable communications in a control-oriented environment.
Job Responsibilities
Draft, edit, proofread, and improve employee-facing compliance content across approved channelsTranslate policies, procedures, regulatory requirements, risk topics, and control expectations into clear, plain language while preserving the intended meaning.Create channel-appropriate content such as emails, bulletins, intranet articles, portal content, Teams posts, training, microlearning, FAQs, job aids, and knowledge articlesDevelop risk-based content and communications plans aligned to the CCOR education calendar, with clear audiences, actions, owners, timing, and success measuresTailor messaging by audience, channel, timing, risk level, and required employee actionApply practical behavioral insights to improve content framing, timing, sequencing, comprehension, and follow-throughLead UX writing and information architecture for policies, help content, inquiry forms, routing logic, virtual-agent responses, and in-workflow promptsManage stakeholder reviews and approvals by gathering requirements, confirming accuracy, resolving feedback, and supporting timely publicationMaintain editorial standards and audit-ready documentation, including style guidance, approvals, version history, metadata, and recordsCoordinate intake, scheduling, accessibility, publication, and escalation paths for communications executionUse feedback, metrics, and employee questions to continuously improve clarity, findability, usefulness, and employee action Required qualifications, capabilities and skills
6+ years' experience in content strategy, compliance communications, UX writing, technical writing, corporate communications, employee communications, service design, product management, or a related fieldStrong writing, editing, proofreading, and plain-language skills that make complex information clear, concise, accurate, and actionableAbility to simplify complex policy, regulatory, risk, or control topics while preserving nuance and required meaningExperience creating employee-facing content across multiple channels and formatsExperience managing stakeholder feedback, review cycles, approvals, competing perspectives, and senior stakeholder inputAbility to partner effectively across compliance, legal, risk, human resources, technology, operations, employee experience, corporate communications, and business stakeholdersStrong judgment when handling confidential, sensitive, regulatory, risk, or control-related information and attention to detail and commitment to quality, consistency, accessibility, control discipline, and audit readinessAbility to manage multiple deliverables, deadlines, changing requirements, risks, issues, and dependencies in a fast-paced environmentTest-and-learn mindset, using feedback, metrics, and practical behavioral insights to improve content effectivenessProficiency with Microsoft Office, Microsoft Teams, and SharePointPractical experience using firm-approved generative AI tools responsibly for drafting, summarizing, testing, or analyzing content Preferred qualifications, capabilities and skills
Experience in financial services or another regulated environmentFamiliarity with CCOR, employee compliance, conduct risk, operational risk, controls, or regulatory communicationsExperience supporting enterprise communications, employee education campaigns, or compliance reinforcement campaignsExperience with ServiceNow, inquiry workflows, case routing, employee help channels, or knowledge-management processesExperience with AEM or SharePoint publishing, intranet and portal content management, search optimization, or content governanceExperience writing for virtual agents, chat experiences, guided help, or in-workflow promptsFamiliarity with behavioral science approaches and communications measurement, including controlled pilots or A/B testing
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.