About this role
Overview
The Opportunity:
The Global Business Process Management Program Manager is responsible for assessing Global Private Client Group needs, obtaining strategic alignment on organizational goals and long-term vision, and managing all aspects of a program's implementation working closely with leadership and cross-functional teams.
This role will help grow the adoption of client facing digital tools for both clients and internal employees. Knowledge of personalization, AI, and collaborating with groups such as User Experience, Consumer Learning, and Marketing is essential.
The Day-to-Day:
Defines, measures value, and prioritizes key features of client facing digital toolsDevelops plans to drive adoption and usage of key features in client facing digital toolsDefines program scope, goals and deliverables in collaboration with senior management and stakeholdersEnsures program is completely and efficiently meeting the business requirements from ideation through deploymentResponsible for establishing and maintaining all timelines and budgets related to their section of the programCoordinates with partner groups related to projectsCreates and manages vision and scoping documentation, program schedule, and project plansProactively manages changes in program scope, risks/issues, dependencies, and devises contingency plansCoaches, mentors, motivates and supervises program team membersDevelops best practices and tools for program execution and managementWorks in a team-based, collaborative, and open office environment Your Qualifications:
Bachelor's Degree or equivalent combination of education and experience requiredClient facing digital tools and managing their adoption, performance, and effectivenessWork both independently and in a team-oriented, collaborative environmentKnowledge of Agile methodology, JIRA and ConfluenceManage changing priorities, demands and timelinesGain cooperation from several sources, including senior management, internal clients, and other departmentsOrganizational change management practices Why Fisher Investments:
We work for a bigger purpose: bettering the investment universe. We take great pride in our inclusive culture, our learning and development framework customized for every employee, and our Great Place to Work Certification. It's the people that make the Fisher purpose possible, and we invest in them by offering exceptional benefits like:
100% paid medical, dental and vision premiums for you and your qualifying dependentsA 50% 401(k) match, up to the IRS maximum20 days of PTO, plus 10 paid holidaysFamily Support programs including 8 week Paid Primary Caregiver Leave, $10,000 fertility, family forming, and hormonal health assistance, and back-up child, adult, and elder careThis is an in-office role. Based on your role, tenure, and performance eligibility you will have the opportunity to participate in our hybrid work from home program. This program is subject to change. FISHER INVESTMENTS IS AN EQUAL OPPORTUNITY EMPLOYER