About this role
Help shape the future of identity while protecting customers who trust us with sensitive information. In this role, you will make it simple and safe for customers to keep their identity data current and help catch and fix issues before they cause harm. As an Executive Director Identity lifecycle in Trust and security , you lead identity lifecycle management for customer demographic and identity updates, including phone, email, address, and legal name changes. You partner across channels, lines of business, and technology teams to deliver seamless customer experiences while putting strong protections in place during higher-risk updates. You also own the strategy and roadmap for remediating potentially inaccurate or missing identity data and drive measurable improvements in data quality and account takeover prevention. Job responsibilities Set the vision, strategy, and execution plan for how customers update identity and demographic data across channels. Partner with channels and lines o