About this role
Claims Representative - CH09CN We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.
The Worker Compensation Claim Representative is accountable to plan, recommend and execute the investigation of worker compensation claims. Our dynamic team of claim professionals provide superb customer service with the valuation, disposition and settlement of worker compensation claims while consistently adhering to our corporate claim settlement policies. Additionally, the Claim Representative will work within established procedures in adherence to statutory, regulatory and ethical requirements.
Work Arrangement: This role can have a Hybrid or Remote work schedule. Candidates who live near one of our office locations (Hartford, CT, Las Vegas, NV, Lake Mary, FL, San Antonio, TX, Naperville, IL or Scottsdale, AZ) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work schedule, with the expectation of coming into an office as business needs arise.
Start Date: October 5, 2026
Hours: Monday - Friday, core business hours
Responsibilities: Effectively manage workers' compensation claims requiring timely investigations and financial accuracyProvide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claimsLeverage a network of professional resources that may include: doctors, nurses, attorney and regulators to facilitate our mission of restoring the lives of our claimantsProvide exceptional customer service by establishing and maintaining productive business relationships with customersUtilize critical thinking skills to gather and analyze data information to inform critical claim decisionsProvide accurate mathematical calculations of disability benefit rates and claim financial exposuresLeverage contemporary technology to achieve accurate and efficient claim outcomesConsistently demonstrate professional diplomacy during all interactions with customersContribute to a courageous culture that promotes collaboration to maximize operational performance and employee engagementEmbrace a culture of continuous improvement Qualifications: Prior workers' compensation insurance claim handling is preferredHS Diploma required, Bachelor's Degree is preferredDemonstrated passion for delivering a superb customer experienceExcellent organizational skills, especially regarding prioritizing work activitiesStrong computer proficiency in the MS Office Suite (Word, Excel, Outlook & PowerPoint)Superb time management and organizational skillsAbility to meet productivity targets in a fast-paced, team-oriented environmentExcellent communication skills and negotiation skillsAbility to adapt and flourish using industry-changing workflowsExcellent written and verbal communication skillsDemonstrates active listening to attentively meet the needs of our customers and exhibit empathy during difficult situationsAbility to self-manage competing priorities while delivering accurate work within key timelines Additional Details: As a condition of your employment, you must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance. Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam within 1 year from your date of hire. Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $56,391 - $84,587 Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age