About this role
Job Responsibilities:
Develop comprehensive analytics to measure, evaluate, and challenge key collections initiatives and performance outcomesIdentify emerging trends and performance shifts using statistical, quantitative, and data-mining methodologiesAnalyze collections data to deliver diagnostics, insights, and opportunities for strategy and process improvementConduct root-cause analyses to isolate drivers of performance and quantify impact (e.g., processes, customer behavior, policy, macro factors)Generate clear, actionable recommendations that inform senior leadership decisions and prioritize high-value actionsPrepare detailed risk monitoring materials and performance narratives tailored to senior management and stakeholder needsPresent findings, insights, and strategic implications to multiple levels of management with clarity and confidenceLead the design, build, and delivery of MIS dashboards and reporting solutions that enable timely risk and performance managementPartner across functions to align on definitions, monitoring frameworks, measurement approaches, and implementation plansMonitor internal and external behavioral signals, industry trends, regulatory changes, and best practices to continuously improve risk management processesDrive continuous learning and adoption of new tools and technologies to enhance analytical rigor, speed, and scalability Required Qualifications, Capabilities, and Skills:
Bachelor's degree or higher in a quantitative discipline (e.g., Finance, Statistics, Economics, Mathematics, Operations Research, or similar)Minimum 3 years of professional analytics experience supporting business strategy, risk, or performance managementDemonstrated ability to structure ambiguous problems and execute end-to-end analyses with strong critical thinking and attention to detailProven experience applying statistical, quantitative, and/or data-mining techniques to identify trends and explain performance outcomesStrong ability to translate complex analysis into practical solutions and concise, executive-ready conclusionsExperience producing risk/performance monitoring outputs (e.g., recurring reports, scorecards, KPI frameworks, executive summaries)Strong communication skills with the ability to present insights clearly to stakeholders at varying levels of seniorityTrack record of working independently, exercising sound judgment, and delivering results with minimal oversightStrong collaboration skills with ability to influence without authority and align teams around data-driven actionsDemonstrated agility in learning and applying new tools and technologies to improve analytical deliveryResults orientation with high ownership, accountability, and a commitment to quality and control discipline Preferred Qualifications, Capabilities, and Skills:
Experience in credit risk and/or collections analytics, especially within Cards, consumer lending, or pre charge-off strategyStrong stakeholder management skills, including comfort challenging constructively and driving alignment across teamsAbility to craft executive narratives connecting data, risk appetite, operational realities, and strategic trade-offsContinuous improvement experience, including identifying gaps and implementing sustainable enhancementsComfort in fast-paced environments with changing priorities while maintaining high standards of accuracy and control
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Risk Management helps the firm understand, manage and anticipate risks in a constantly changing environment. The work covers areas such as evaluating country-specific risk, understanding regulatory changes and determining credit worthiness. Risk Management provides independent oversight and maintains an effective control environment.