About this role
As a Global Head of Digital Performance at JPMorganChase within Asset & Wealth Management, you will lead the strategy and execution of the firm's digital client experience performance agenda across websites, campaigns, and mobile experiences. You will partner closely with Marketing, Technology, and business leaders to translate client insights into measurable improvements in engagement, conversion, and return on investment. You will build a culture of experimentation and continuous optimization while scaling innovation through structured pilots and vendor partnerships.
Job responsibilities
Define and execute a global digital client experience performance strategy that improves engagement, conversion, and relationship depth across key audiences and marketsDrive ongoing digital transformation initiatives that modernize digital marketing workflows, tooling, and the quality and consistency of client-facing experiencesOwn website performance targets and lead continuous improvement through data-driven roadmaps in partnership with user experience and technology teamsPartner with marketing stakeholders to design and deliver high-performing campaign landing experiences from intake through measurement and post-campaign insightsLead optimization and experimentation programs, including A/B testing, behavioral analytics, and user research, to continuously raise performance standardsIntegrate digital performance capabilities with marketing automation and analytics to enable connected, data-driven, and scalable executionManage and develop a multidisciplinary team across digital marketing, analytics, and user research, fostering a high-performance and inclusive cultureRun structured proof-of-concepts and pilots with external vendors, translating results into business cases and scaled solutions with measurable outcomes Required qualifications, capabilities and skills
Formal training or certification on digital marketing concepts and 10+ years applied experienceDemonstrated experience leading digital performance, digital marketing, or digital client experience initiatives within financial services or a similarly complex, regulated environmentProven track record of delivering measurable improvements in website performance, campaign effectiveness, conversion, and return on investmentAdvanced analytics capability, including the ability to use tools such as Google Analytics to define success metrics, generate insights, and guide prioritizationExperience building experimentation programs (for example, A/B testing and user research) and operationalizing learnings into scalable improvementsDemonstrated leadership experience managing and developing multidisciplinary teams, including setting strategy, operating rhythms, and performance expectationsStrong vendor and partner management experience, including running evaluations, proof-of-concepts, and measurable pilot programsExecutive-level communication and stakeholder management skills, with demonstrated ability to influence across functions and seniority levels Preferred qualifications, capabilities and skills
Experience leading global or multi-region digital performance programs with localized needs and shared platform standardsFamiliarity with marketing technology ecosystems, including integration patterns across analytics, content, and campaign platformsExperience partnering with design and engineering teams to deliver scalable template systems and performance-focused user experience improvementsExpertise in measurement frameworks and experimentation governance that balance speed, rigor, and repeatabilityDemonstrated experience translating digital insights into commercial outcomes and clear narratives for senior leaders
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.