About this role
Job ID: 526692
CRH is a leading global diversified building materials group, employing over 75,800 people at more than 3,160 locations in 29 countries. CRH is the leading building materials company in North America and the world. We manufacture and distribute a diverse range of superior building materials, products, and solutions, which are used extensively in construction projects of all sizes.
Job Summary
The Solutions Architect will play a large role in design, documentation and delivery of Salesforce products with a focus in customer-facing digital experiences, including customer portals, self-service capabilities, digital engagement journeys, and customer interactions across Salesforce platforms.
The primary responsibility is to work with the Salesforce Enterprise Architect to recommend the best solution for a given set of requirements and articulate the trade-offs involved in choosing one solution over another. These solutions should scale as the number of users increases and won't acquire lots of technical debt or require manual changes as time goes on. The Solutions Architect should bring technology, people, and processes together using governance and expert communication and listening skills to ensure solutions truly meet the needs of the business. This role will need a big picture thinker and an in-depth problem solver. An architect must have broad and deep knowledge of Salesforce, but they also need to possess listening, communication, documentation and presentation soft skills. This position reports to the CRM Manager and requires experience managing multiple priorities and deadlines. This role will be mainly remote with time in the office for meetings as needed.
Job Location
This is a remote position, but candidates must be located in the state of Georgia within driving distance to the corporate office in the Perimeter area of Atlanta.
Job Responsibilities
Conduct research into how each business unit is using Salesforce to recommend steps and a roadmap for Salesforce solutionsDesign scalable customer digital experiences leveraging Salesforce Experience Cloud, Customer Portals, Service Cloud, Marketing Cloud, Data Cloud, and emerging AI capabilitiesWork with the business users and Sales Operation/Commercial Excellence teams to learn best practices of different business units and work with CRM Team to propose new Salesforce solutionsPartner with business stakeholders, UX teams, and product owners to enhance customer engagement, self-service adoption, and digital channel effectivenessParticipate and/or lead the solution design and implementation including the configuration, development, quality assurance testing, and deployment of CRM solutionsCollaborate with colleagues and customers to create prototypes and proofs of concept as a means of eliciting and defining requirementsDocument specifications and system design documentsAssist with grooming and refining the Salesforce product backlogWrite detailed user stories and provide guidance on user story writing styleEnsure success and acceptance criteria are defined for each storyFacilitate continuous communication among team members, ensuring timely responses to inquiries via email, JIRA, and Microsoft Teams chatsAbility to perform administration tasks such as managing fields/relationships, flows, approval processes, page layouts, validation rules, email notifications, custom buttons/links, LWC, reports, dashboards, roles, profiles, sharing rulesContinue to gain knowledge using Trailheads, seminars, books, and other methods Stay up to date on Release Updates and identify potential uses of new functionalityWork with 3rd Party Vendors to ensure success of projects and oversee system designProvide demo of solutions/capabilities to team members and internal stakeholdersTravel up to 10%
Job Requirements
5 or more years in the Salesforce eco-SystemExperience designing customer-facing digital platforms and self-service portalsStrong understanding of customer digital experience (CDX) principlesA pro-active personality, with a can-do attitudeExcellent relationship-building skillsStrong analytical skills, with the ability to observe trends. Able to actively make suggestions based on the resultsMust have certifications in sales cloud and other nice to have certifications are service cloud, experience cloud, marketing cloud.Available and responsive to questions, clarifications, and instructionsProficient in relational databasesAbility to tailor communication to multiple audiences at all levelsA self-starter, experienced in leading projects or delivery work streamsOutstanding written communication skillsAbility to document detailed specifications and system diagramsAbility to demonstrate concepts visually and in writing in a way that enables stakeholders to decide with confidenceA strategic approach to solution design, with proven ability to develop and execute tactical plans to support the strategyExcellent ability to coach, motivate and direct work tasks to a multi-disciplinary team of Salesforce professionals
Compensation
Base Salary - $120,000 - $140,000 per year401k planShort-Term/Long-Term DisabilityLife InsuranceHealth, Dental, and Vision InsurancePaid time offPaid HolidaysOpportunity for annual bonus
What CRH Offers You
Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
CRH is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.