About this role
Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Description
What you will do:
Contribute to daily ticket workload (cases, incidents and problems) by performing full investigation of issues and making corrective decisions where needed.Communicate with 1st / 2nd / 3rd lines of support after full analysis and interpretation of results, ensuring minimal impact on client business operations and effective resolution.Gather client configurations, identifying ways to apply changes, test and document improved solutions to meet client requirements.Configure Core DA software according to specifications under guidance of Solutions / Senior Solutions analyst where appropriateTest software against specification to ensure the product operates as specified, and amend where appropriateUse the product knowledge and subject matter expertise to contribute to the strategic customer need in their ongoing business.Identify causes of software problems (at product or data level)You will work with client personnel and/or other departments/divisions within Experian to interpret requirements and data and resolve product-related queriesYou will carry out the extraction, formulation and manipulation of data to address business requirementEnsure all system documentation is kept up to date and reflects any changes madeInterpretation of analysis results, share findings and communicate ideas within the organization to foster collaboration and effective exchange of knowledge You will report to the BSO Manager.
Qualifications
What you'll bring:
2+ years of experience working in a customer-focused function/ troubleshootingDegree in Business Informatics, Computer Science, Applied Mathematics, Finance or equivalent related work experienceFluency in spoken and written EnglishAble to interpret client needs and translate them into application and operational requirementsExperience with data extraction, formulation, and analysisComfortable to work with a diverse group both internally and externallyEmbracing toward innovation, leveraging modern technologies, including AI-driven solutions to enhance regional teamwork. Comfortable using digital collaboration platforms (i.e. Live Meeting, Video Calls) and document/knowledge repositories to drive efficiency and team connectivity It will be considered an advantage if you also have:
Certification in ITILBasic knowledge of SQL, relational databases and associated terminologiesExperience with AWS and cloud-based technologies, including familiarity with cloud infrastructure, services, and deployment models.Experience with coding languagesBasic understanding of different project methodologiesBasic knowledge of operating systems
Additional Information
What you will get:
Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & book.Work environment - excellent work conditions with friendly environment, recognized team spirit, and fun and quality recreation time.Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.Opportunity for Flexible working hours and Home Office. Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Recruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers.
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