About this role
Join our dynamic team as a Field Service Engineer and be at the forefront of delivering exceptional technical solutions to our valued customers! We're looking for a talented professional who's ready to make an impact through hands-on technical expertise and customer service excellence.
What will you do: This position is responsible for providing product-based and professional services to company's customers including technical site analysis to resolve customer issues and field service duties on the company's complete range of HVAC Units. Perform Startup/Commissioning, Preventive Maintenance and Corrective/Unscheduled Maintenance on all company cooling equipment Provide installation consulting services at customer site and over the phone Manage unit replacement when necessary Work with customers, contractors, other members of the team, Sales Partners, Tech Support, and Services Manager to resolve escalated problems Educate customers on basic operation of their equipment Keep customers informed on any issues which they may experience with their equipment in a way which is beneficial to the customer Interact with customers by phone/face to face depending on the level and type of support required Respond to common inquiries or complaints from customers Ensure compliance with all safety policies, practices and procedures at all times Qualifications:
Bachelor Degree in Mechanical/Electrical/RHVAC Engineering A minimum of 3 years experience in a RHVAC field, prefer to field service experience Knowledge of HVAC systems, test and measurement equipment, knowledge of electrical and mechanical codes Good knowledge of mechanical and refrigeration principals Good level of technical knowledge of mechanical/refrigeration component theory Ability to calculate air flow rate, water flow rate, temperature/humidity deviation, superheat, sub-cooling and piping size Excellent customer service and interpersonal skills Ability to communicate effectively and clearly to various intellectual levels Strong English written and verbal communication skills Jakarta based