About this role
Nike Gretna Green is looking for a Floor Manager to join our team and provide world-class service to the consumer:
As a Coach you are:
Using your expertise in the field of exceptional consumer service to serve and deliver a premium brand experience to our consumersLeading, coaching and motivating the employees in your department and ensuring an excellent work atmosphereManaging the daily business in your department to reach sales targets (incl. digital services, visual merchandising, salesfloor)Identifying and improving areas based on feedback given by consumersBeing a brand ambassador for NIKE's initiatives including training your teamEnsuring that the store complies with all NIKE standards and guidelinesCooperating with your business partners across stores and HQ More specifically, this role consists of the responsibilities detailed below:
COMMERCIAL
Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standardsEnsuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieve brand standardsWorking alongside departments leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store.Being responsible for monthly initiative launchesUsing our reporting tools to make the best commercial decisionsAchieving accurate inventory to fulfill digital orders ATHLETE EXPERIENCE
Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose)Leading team Engagement on NIKE Community Ambassador activitiesPartnering with senior store leadership, you will oversee the hiring processes including onboardingBeing responsible for store schedulingWorking collaboratively with store team to implement & maintain a positive NIKE culture CONSUMER EXPERIENCE
Leading by example and the delivery of our sales floor service and bring the consumer journey to lifeEnsuring the team is equipped with brand knowledge regarding all aspects consumer service including digital service enablersCompleting specific training and share completion with athlete servicesUsing data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership What you get:
Attractive salary that evolves with the market and experienceOpportunity on receiving monthly bonus paymentsAttractive online and in-store employee discountsAttractive Benefits Package, Pension & Share schemeExciting development and career opportunitiesRegular training on leadership, sales and productsA dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I)Staff dress to represent NIKE and foster our team spiritAccess to sports activitiesOpportunities to participate in unique NIKE moments What you bring:
A passion for NIKE and/or love of sportExperience in retail and/or leadership positionsVery good command of English language (written and spoken)Experience and competency in serving exceptional consumer serviceAbility to coach and develop a strong teamStrong focus on communicationFlexibility to work in shifts and on weekends *Relocation is not currently available for this vacancy