About this role
WHO WE ARE LOOKING FOR
We are looking for a results-driven leader to manage end-to-end cash application, collections, and dispute resolution processes within Nike's Order-to-Cash (O2C) operations. This role is accountable for maximizing cash realization, improving customer payment experience, and ensuring the integrity of accounts receivable across global markets.
The ideal candidate brings strong expertise across cash management, collections strategy, and dispute resolution, combined with a continuous improvement mindset and a strong orientation toward data, automation, and operational excellence. Based at Nike's World Headquarters (PHK - Beaverton), this leader will operate as a key bridge between global strategy and execution, ensuring delivery excellence through close partnership with MSP/BPO teams and cross-functional stakeholders.
WHAT YOU WILL WORK ON
Oversee global cash application processes, ensuring timely, accurate posting and reconciliation of customer paymentsLead collections strategy and execution, including prioritization, outreach approach, and aging managementOwn end-to-end dispute and deduction management, driving timely resolution and root-cause eliminationReduce unapplied and unidentified cash through improved matching, automation, and process disciplineImprove key working capital metrics including DSO, past due balances, and cash application accuracyEnsure accurate customer account reconciliation, including Statements of Account (SoA) and variance resolutionPartner with Sales and Marketplace Finance to resolve disputes and issues impacting collections and customer experienceDrive adherence to global O2C process standards, controls, and governance frameworksLead MSP/BPO delivery for cash, collections, and dispute operations, including SLA management and performance trackingIdentify and implement automation and AI/GenAI opportunities to improve collections effectiveness and reduce manual effortSupport month-end and quarter-end close activities related to AR, cash posting, and reserve considerationsProvide insights and reporting on cash performance, aging trends, dispute drivers, and operational risks WHO YOU WILL WORK WITH
You will report to the Director, Global Finance Operations - O2C Delivery and work closely with:
O2C leadership across cash, collections, and dispute managementGlobal Process Owner (GPO) - O2CSales and Marketplace Finance leadersControlling and Corporate Finance teamsTechnology teams supporting SAP, FSCM, and O2C platformsMSP/BPO leadership and delivery teams supporting global AR operationsCross-functional partners across geographies to drive end-to-end customer and cash outcomesTechnology partners supporting SAP, O2C platforms, and automation solutionsMSP/BPO leadership teams delivering global operationsCross-functional business stakeholders to drive end-to-end process excellence and customer outcomes WHAT YOU BRING
8+ years of experience in Finance Operations with strong expertise in Order-to-Cash, especially cash application, collections, and dispute managementProven experience managing AR portfolios, collections strategies, and dispute resolution processes at scaleExperience working with global shared services or outsourced delivery (BPO/MSP) modelsDeep understanding of Invoice-to-Cash processes including billing, payments, deductions, and customer account managementStrong business acumen with focus on working capital optimization and cash flow improvementExperience with ERP systems (e.g., SAP) and O2C platforms / collections toolsStrong analytical skills with ability to identify trends, resolve complex discrepancies, and drive data-based decisionsExperience driving process improvements, automation, and operational efficiency initiativesAbility to operate effectively in a global, matrixed organization with strong stakeholder management skillsBachelor's degree in Finance, Accounting, or related field. Will accept any suitable combination of education, experience or training. We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form.