About this role
Help people grow skills that make a measurable difference to day-to-day outcomes. In this role, you'll partner closely with business leaders and Human Resources to design and deliver learning that is practical, modern, and responsive to change. You'll blend strategic thinking with hands-on program delivery across in-person and virtual formats. If you enjoy building credibility quickly, simplifying complexity, and creating learning experiences people want to attend, we'd like to meet you.
As an Operations Learning Partner (Learning and Talent Advisor) in the Operations Learning team, you will partner with leaders and Human Resources to execute a global learning strategy aligned to business priorities. You will translate needs into consistent, high-quality learning solutions and ensure strong program delivery across Hong Kong and the region. You'll use data to evaluate effectiveness and continuously improve learning experiences, contributing to a culture of continuous learning and skills development.
Job responsibilities
Partner with business and Human Resources stakeholders to understand strategic priorities and translate them into actionable learning plansExecute globally consistent learning solutions aligned to business needs across priority areasProgram-manage end-to-end delivery of learning initiatives, including scheduling, logistics, stakeholder coordination, and session execution (virtual and in-person)Facilitate training sessions, demos, professional skills programs, and new hire/induction experiences in a fast-paced environmentMeasure learning outcomes using agreed evaluation approaches, and communicate insights and impact to stakeholdersCollaborate with learning colleagues to ensure timely development and seamless implementation of learning solutionsApply data and targeted communications to maximize participation and engagement in continuous learning opportunitiesSupport relationship management with operations stakeholders to define needs clearly and ensure solutions are practical and scalableContribute to global learning projects and regional initiatives, sharing best practices and lessons learnedAdapt quickly to changing priorities, incorporating new approaches and tools to improve learner experience Required qualifications, capabilities, and skills
Bachelor's degree in a relevant field (e.g., business, human resources, learning and development, or financial services)Minimum 7 years of experience in a learning partner, learning advisory, talent development, or comparable role Minimum 3 years banking or financial servicesDemonstrated ability to design and deliver learning using multiple modalities (e.g., classroom, virtual instructor-led training, digital learning, and peer learning forums)Strong facilitation skills for both in-person and virtual settingsProven stakeholder management skills, with the ability to build credibility and influence at all levelsStrong written and verbal communication skills, including the ability to deliver succinct, impactful messagingExperience using measurement approaches to evaluate learning effectiveness and communicate outcomesAbility to work effectively in an iterative, delivery-focused environment and respond to change quicklyCommitment to continuous learning and ongoing professional developmentAbility and willingness to travel Preferred qualifications, capabilities, and skills
Experience delivering learning for operations, middle office, or similar high-volume service environmentsExperience building learning communities and learner engagement strategies (e.g., peer networks, communities of practice)Familiarity with learning evaluation frameworks and practical application of data to drive learning decisionsExperience contributing to global or regional learning projects with multiple stakeholders across geographiesStrong presentation skills in senior forums, including facilitation of workshops and stakeholder readouts
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.