About this role
The Service Contracts Manager is responsible for qualifying incoming Services contracts requests as well as creating, editing, and maintaining Statements of Work (SOWs) and related Services contracts. This Service Contracts Manager role autonomously drives the delivery of Services offerings to both internal and external clients by assisting with the development of SOWs, Service Orders (SOs), Change Orders, and Task Orders, as well as quality assurance for any outgoing services opportunities. The Service Contracts Manager advises and deploys appropriate contract pathways by optimizing Optiv's financial, operational, legal, and business terms, and is primarily responsible for supporting Optiv's Sales areas organization through the use, maintenance, expansion, and training related to Optiv's contract vehicles and sales efforts. The role supports streamlining system workflows, enabling field sales and scoping teams, interfacing with partner and client contacts and ensuring contract compliance. The Service Contracts Manager acts as a subject matter expert for the sales and scoping teams, providing direction, training, and reporting.
How you'll make an impact
Interface with other Contract Managers and senior members of the department on contractual record keeping, database maintenance, process improvement initiatives, and other items required to support the contract administration functionReview, draft, and leverage content to create legally binding services contracts to support contract terms for transacting Optiv and vendor services engagementsManage and prioritize a large volume of SOWs and deadlinesInfluence Optiv's services purchasing decisions through alternative business modeling, leveraging all organizational buying, and understanding supplier motivatorsNegotiate contracts by optimizing Optiv's operational, legal, and business terms while mitigating riskEnsure accuracy, quality, and a unified style based on Optiv and industry standardsMaintain proficiency with the SOW development processes and toolsets, and demonstrate flexibility with new proceduresCommunicate effectively and positively in a timely mannerPartner with and advise Optiv's various stakeholders on services selling best practicesDemonstrate knowledge in contracting and procurement best practicesDemonstrate an expertise in Optiv and vendor professional servicesManage the SOW signature processManage, educate, report, and expand Optiv services contract vehiclesEnable field sales on the use of contract vehiclesMay assist in the design of documentation templatesProvide mentorship and peer reviewEnsure compliance to transaction regulations terms, including but not limited to price, acceptance, fee accruals, and payments.Review Contract Vehicle quotes for accuracy prior to services purchaseCoordinate with internal stakeholders to ensure all necessary documentation and reference information is stored in the CRM and supporting Client Project RepositoryCompile contract information and direction for Legal to amend contracts as neededBuild relationships with alliance partnershipsDevelop and retain industry knowledge to be used to identify expertise.Commitment to developing knowledge and experienceManage Contract Vehicle databases and SharePoint sites with copies of contracts and eligible vendorsAct as liaison between internal and external contract stakeholdersPerforms other duties as assignedComplies with all policies and standards What we're looking for
Bachelor's Degree Related fields of study: Communications, Business Administration, Supply Chain Management, Paralegal, Pre-Law4-7 years total combined related work experience1 - 2 years minimum in contracts, supply chain, procurement, supplier management, and/or asset management work experience5 years professional work experience directly related requiredCybersecurity or MSSP industry experience preferredPrior experience in Client Relationship Management software (CRM) required. Salesforce.com experience preferredKnowledge of Microsoft Office Suite, SmartDocs, SharePoint, Adobe, and DocuSignAbility to work in a sales partnership settingOccasional travel, on-site meetings/evetsExcellent written and verbal English What you can expect from Optiv
A company committed to our inclusive value through our Employee Resource GroupsWork/life balanceProfessional training resourcesCreative problem-solving and the ability to tackle unique, complex projectsVolunteer Opportunities. "Optiv Chips In" encourages employees to volunteer and engage with their teams and communities.The ability and technology necessary to productively work remotely/from home (where applicable) EEO Statement
Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.
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