About this role
JOB DESCRIPTION
Location: Melbourne, Australia (Hybrid)
In this position, you'll be based in Melbourne, Yarra Falls office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
We give you a world of potential
At Computershare, we empower our people to grow, innovate, and make an impact. You'll be part of a collaborative, high-performing team where your ideas are valued and your contributions make a real difference.
A role you will love
At CPM, we highly value our clients and pride ourselves in exceptional service. As an Operational Account Manager, you will use your exceptional communication skills to build and maintain relationships across a portfolio of clients, to understand our client's needs and take operational ownership of client relationships, working with our stakeholders to build on these relationships and enhance the global reputation of Computershare.
Some other key responsibilities:
Own overall operational responsibility of a client portfolioEnsure client requests are monitored and prioritised correctly including monitoring service levels and client satisfactionBe an SME for clients, plans, product and process, in-depth technical understanding of the system processesForm first level of escalation for client and internal stakeholdersLiaise with Senior Management on the operational health of the client portfolioHost and lead regular client meetings to review service/project delivery status and event planningLead and drive process improvement initiatives. What will you bring to the role?
Excellent verbal and written communication skills, capable of communicating with audiences at all levels with clarity, impact and influencePrevious experience in customer service/relationship managementAbility to build detailed understanding of assigned clientsAbility to influence and manage senior stakeholders (internal and external)Strong negotiation skillsSolution oriented with an attention to detailAbility to plan and meet multiple deadlines within a fast paced, high pressure environment to consistently meet the needs of the business and our clientsAbility to develop technical skillsAbility to identify and solve problems Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
ABOUT US
A company to be proud of
We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
Fairness and culture
We want to provide you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.