About this role
Job Requisition ID #
26WD98872
L'affichage de poste en français suivra / The French job posting follows.
26WD98872, Media & Entertainment Technical Enablement Specialist
Position Overview
Customer Success is looking for a Media & Entertainment Technical Enablement Specialist to join the Customer Reliability & Advocacy Team. This role will be responsible for designing and delivering enablement & awareness programs & content. The objective of the role is to resolve or prevent customer questions or concerns that arise from product or feature launches.
Responsibilities
Work with peers in the Customer Reliability organization to help create tools, resources, and training to innovate training and enablement for CTSCollaborate with CTS ORT core team, customer reliability peers, and product teams to assess the customer impact of a product or feature launchEngage in creating enablement and awareness materials, such as articles, Message Maps, PowerPoints, training videos, etcCreate, update, deliver enablement training content for our Internal Support organizationDesign and deliver continued education to empower the Support teams to stay current on customer workflows and use of AI toolsWork with Support Management to prepare for and deliver new hire training and onboarding, follow-up training, and webinarsParticipation or facilitation of support enablement projects as neededContribute to a culture and framework of innovation and excellence Minimum Qualifications
Required: Expert Proficiency in Flow production tracking (formerly shotgrid) Maya or 3ds Max - Nice to have: Flame, Arnold, Smoke, Mudbox, Motionbuilder3+ years of successfully supporting training, enablement, communications and/or presentations at a software company in a technical capacityExperience developing process guides and/or training modules for consumption by a broad audienceComfortable scheduling and leading training meetings, webinars, and other training programs, including follow-up communication, scoring, and reportingAnalytical, detail-driven, and a master multitaskerAbility to understand customer challenges and recommend/develop effective training solutions or other enablement contentAbility to analyze data and determine actionable insightsExcellent verbal, written, and presentation skillsProficient with Microsoft suite of products including Office and Teams Preferred Qualifications
Experience with International teams #LI-POST
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26WD98872, Spécialiste en accompagnement technique pour le secteur des médias et du divertissement
Aperçu du Poste
Le service Customer Success recherche un(e) spécialiste en accompagnement technique pour le secteur des médias et du divertissement afin de rejoindre l'équipe Customer Reliability & Advocacy . Le titulaire de ce poste sera chargé(e) de concevoir et de mettre en œuvre des programmes et des contenus d'accompagnement et de sensibilisation. L'objectif de ce poste est de résoudre ou de prévenir les questions ou préoccupations des clients liées au lancement de produits ou de fonctionnalités.
Responsabilités
Travailler avec les collègues de l'organisation Customer Reliability pour contribuer à la création d'outils, de ressources et de formations visant à innover en matière de formation et d'accompagnement pour CTSCollaborer avec l'équipe principale CTS ORT, les collègues de Customer Reliability et les équipes produit afin d'évaluer l'impact sur les clients du lancement d'un produit ou d'une fonctionnalitéParticiper à la création de supports d'accompagnement et de sensibilisation, tels que des articles, des Message Maps , des présentations PowerPoint, des vidéos de formation, etc.Créer, mettre à jour et dispenser du contenu de formation d'accompagnement destiné à notre organisation de support interneConcevoir et dispenser une formation continue afin de permettre aux équipes de support de rester à jour sur les flux de travail des clients et l'utilisation des outils d'IATravailler avec la direction du support pour préparer et dispenser la formation et l'intégration des nouvelles recrues, les formations de suivi et les webinairesParticiper ou animer des projets d'accompagnement du support selon les besoinsContribuer à une culture et à un cadre d'innovation et d'excellence Qualifications Minimales
Obligatoire : maîtrise experte de Flow Production Tracking (anciennement Shotgrid), Maya ou 3ds Max - Atouts : Flame, Arnold, Smoke, Mudbox, MotionBuilderAu moins 3 ans d'expérience réussie dans le soutien à la formation, à l'accompagnement, à la communication et/ou aux présentations au sein d'une entreprise de logiciels, dans un rôle techniqueExpérience dans l'élaboration de guides de processus et/ou de modules de formation destinés à un large publicAisance dans la planification et l'animation de sessions de formation, de webinaires et d'autres programmes de formation, y compris la communication de suivi, l'évaluation et le reportingEsprit analytique, souci du détail et grande capacité à mener plusieurs tâches de frontCapacité à comprendre les défis des clients et à recommander/développer des solutions de formation efficaces ou d'autres contenus de formationCapacité à analyser des données et à en tirer des enseignements exploitablesExcellentes compétences en communication orale, écrite et en présentationMaîtrise de la suite Microsoft, notamment Office et Teams Qualifications Souhaitées
Expérience au sein d'équipes internationales #LI-POST
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $76,000 and $136,730. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Salary is one part of Autodesk's competitive compensation package. For Canada based roles, we expect a starting base salary between $83,000 and $122,100. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
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