About this role
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description: This job is responsible for handling auto loan requests through the telephone and ensuring exceptional client service by identifying client needs while providing clear and specific next steps. Key responsibilities include overseeing the loan process from origination to closing, ensuring compliance with all regulations. Job expectations include reviewing existing client relationships by using various internal systems when required.
Responsibilities:
Demonstrates excellent client service skills through actively listen to incoming client phone calls regarding auto loan applicationsEnsures compliance with all Customer Identification Program (CIP) and Know Your Customer (KYC) regulations by using various authentication tools to avoid fraudulent activity and high risk transactionsOversees the loan process from start to finish by guiding clients through each step and quickly identifying and dispositioning scenarios to provide advanced problem resolutionsHandles situations which may require adaptation of response or extensive research according to the client's responseIdentifies and engages internal bank partners as necessary on collaborative solutionsUses computerized system for tracking information gathering and follow-up of assigned clientsProvides technical and sales training to associates Required Qualifications:
1+ years of call center experience or equivalentExcellent verbal and written communication skillsGeneral computer skillsStrong typing skills Desired Qualifications:
Bank-related automotive financing Skills:
Active ListeningAttention to DetailCustomer and Client FocusOral CommunicationsAccount ManagementAdaptabilityClient Experience BrandingLoan StructuringPipeline ManagementData Collection and EntryEmotional IntelligenceWritten Communications Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
For Internal Employees - Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.
Shift: 1st shift (United States of America)
Hours Per Week: 40