About this role
Job Description:
• Provide technical support and troubleshooting for platform and application issues, ensuring timely resolution. • Assist the customer providing guidance on best practices for utilizing platforms and applications effectively. • Coordination of ticket resolution with internal, external and vendors teams. • Escalation Management. • Knowledge Management (Creation of knowledge articles and internal knowledge base maintenance). • Continuous service improvement to reduce incidents and their impacts. • Overall Tickets backlog management. • Salesforce knowledge is a plus. • Participate in 24X7 on-call rotations and provide after-hours support as needed. • Excellent organizational skills and attention to detail. • Excellent communication and interpersonal skills. • Fluency in English • Structured and analytical problem-solving and solution-identifying in complex environments. • Ability to work independently and collaboratively in a fast-paced, dynamic environment. • Ability to multi-task and use good business judgement. • Eagerness to learn and adapt to new technologies and processes. • Strong customer service orientation.
Location: DGS Philippines - Makati City - RCBC Plaza Brand: Merkle Time Type: Full time Contract Type: Permanent