About this role
Job Description: Must-Have Skills Salesforce Platform Expertise
• Strong hands-on experience with Salesforce Sales Cloud and Service Cloud. • Experience designing and configuring: Leads, Accounts, Contacts, Opportunities, Cases, Knowledge Base, Queues, Omni-Channel, Service Console, Entitlements and SLAs • Understanding of Salesforce security architecture including Profiles, Permission Sets, Sharing Rules, and Role Hierarchies.
Development Skills
• Strong Apex development experience. • Expertise in: Lightning Web Components (LWC), Apex Triggers, Batch Apex, Queueable Apex, Scheduled Jobs, SOQL/SOSL • Experience with Salesforce APIs: REST API, SOAP API, Bulk API, Platform Events Automation & Integration
• Strong experience with Salesforce Flow. • Experience integrating Salesforce with:ERP systems, Marketing Automation platforms, Contact Center solutions, Third-party applications • Familiarity with middleware platforms such as MuleSoft, Boomi, or Informatica. Development Best Practices
• Experience with Git-based source control. • CI/CD and DevOps understanding. • Experience working in Agile delivery environments. • Unit testing and deployment management expertise.
Good-to-Have Skills (Advanced Use Cases)
• Advanced Salesforce Capabilities like integration with Salesforce Data Cloud, Salesforce Marketing Cloud integration. • Salesforce Einstein AI capabilities. • Agentforce implementation exposure. • AI-powered case routing and service automation. • Predictive lead scoring and opportunity insights.
Service Transformation
• Omnichannel service orchestration. • Intelligent case routing and workforce optimization. • Knowledge management and self-service portal implementations. • Conversational AI and chatbot integrations.
Preferred Certifications
• Salesforce Platform Developer I & II • Salesforce Sales Cloud Consultant • Salesforce Service Cloud Consultant • Salesforce App Builder
Ideal Candidate A hands-on Salesforce Developer who can independently build, customize, and integrate Sales Cloud and Service Cloud solutions while supporting business teams in optimizing sales effectiveness, customer service operations, and CRM-driven customer experiences. The candidate should be comfortable working across configuration, customization, integration, and platform development.
Location: India - Maharashtra- Pune - Baner - Amar Madhuban Tech Park Brand: Merkle Time Type: Full time Contract Type: Permanent