About this role
Job Purpose To manage payments operations department, with core objectives as follows:
• To enable department to support the bank’s business growth by delivering high quality of service and at the same time controlling & mitigating operational risks as well as regulatory risks. • To identify value added activities, to achieve & improve process efficiency. • To manage people resources and to plan staffs development.
Job Duties & responsibilities
• Ensure that all payment transactions are checked and authorised correctly in accordance to DOA and Service Levels Agreement. • Lead payment processing team in supporting projects related with payment and cash management (GTS), process or procedure development and review on proposal of new Cash Management products. • Liaise and build strong relationship with BU/SU and Branches, to ensure smooth transaction process and to meet customer expectations. • Analyse, propose and lead business re-engineering process in payment Operations, to support business initiatives. • Develop people and ensure staffs performance meets the qualification standard. • Build an open communication environment through regular team meetings and create solid team work within the department. • Manage and control department cost and expense against budget. • Ensure timely submission of regulatory reporting and internal reports including metric & productivity. • Implement Risk Control Framework and ensure integrity of the entire risk management process; i.e. previous audit finding, CSA, MASt and CORS by reviewing/visiting them twice a year and implement the corrective actions. • Monitor & follow up nostro & sundry reconciliation reports and ensure no outstanding items more than 7 days. • Review and update Payment Operations Procedure, including Service Level Agreement & BCP documentation. • Provide feedback to superior on operations policies and processes that are affected by changes on system, bank business, central bank regulation, etc.
Location: Jakarta Head Office Job: Operations Schedule: Regular Employee Status: Full time