About this role
Location: Katy ISD Large Event Venues (Merrell Center and Young Agricultural Sciences Center) Reports to: Usher Supervisor and LMC Staff Wage/Hour Status: Part time / Non-Exempt Hours: Event Days, nights, weekends and potential holidays Compensation: $16 per hour Date Revised: 02/2026 Qualifications: College hours, high school diploma, or GED (preferred) Ability to comprehend English (written and oral) Strong communication and interpersonal skills Ability to remain calm and professional in high-traffic or stressful situations Ability to work evenings, weekends, and holidays as required by event schedule Ability to follow instructions and work as part of a team Primary Purpose: Katy ISD Ushers are essential to the success of our events. They are responsible for providing exceptional customer service to guests attending events. This position ensures a safe, welcoming and organized environment by assisting with seating, directing guests, monitoring event areas and responding to guest needs in a courteous and professional manner. Major Duties and Responsibilities:
• Greet guests in friendly and professional manner and convey general building policy information.
• Assist with scanning tickets and direct guests to appropriate seating sections.
• Assist guests in locating restrooms, concessions, exits and other venue amenities.
• Assist guests with special needs, including ADA accommodations.
• Respond promptly to guest questions, concerns or complaints and escalate when necessary.
• Assist with emergency procedures and evacuation protocols as directed.
• Positively accepts and fulfills other duties as assigned.
Working Conditions:
• Maintain emotional control under stress.
• Indoor/outdoor event environments.
• Extended periods of standing/walking.
• Ability to ascend/descend multiple flights of stairs throughout the duration of the shift.
• Capacity to lift, carry and move items up to 20 pounds on an occasional basis.
The forgoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.