About this role
Role Description
Take down infringements across the global client book, managing platform removal queues and enforcement cases at speed and quality, and taking on a large share of the team's administrative and operational work. This is a global-support role: it works the worldwide enforcement queues rather than a single local market.
Key Responsibilities
Manage takedown and removal queues across global marketplaces, social and web channels. Action enforcement cases end to end, from detection to resolution. Take on a significant share of the team's administrative and operational tasks: case logging, queue and ticket administration, evidence collation, reporting support and general coordination. Maintain accurate case, evidence and platform records. Track removal outcomes and feed data back to the Client Experience and Engineering teams. Support onboarding of new clients into the enforcement workflow.
Qualifications
Detail-oriented and process-driven, comfortable working high-volume queues. Highly organised, with strong administrative and coordination skills. Entry-level friendly; experience in brand protection, trust & safety or content moderation is a plus. Clear written communication in English for platform notices and escalations.
Benefits
Inclusive work environment that celebrates diversity. Opportunities for individual growth and career advancement.
Company Description
RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.