About this role
Salary: £60,000 - 100,000 per year
Requirements: Demonstrated experience as a Product Owner or Technical Product Owner within a ServiceNow delivery team.Hands-on knowledge of ITOM, including Discovery, Service Mapping, Event Management, and CMDB, and how these modules interact with each other and wider platform architecture.Strong track record of owning a product backlog, writing clear user stories and acceptance criteria, and balancing stakeholder demand against platform stability, data quality, and technical debt.Experience supporting live ITOM services, including involvement in major incident response, root cause investigation, and continuous improvement of platform reliability and CMDB accuracy.Understanding of governance, security, and compliance principles relevant to ITOM and CMDB data.Ability to analyse complex technical problems and work with architects and engineers to shape solutions.Strong stakeholder management and communication skills.Ability to work effectively across engineering, enterprise architecture, and service management.Ability to define and track success metrics that demonstrate value delivered. Responsibilities: Define, maintain, and communicate our ServiceNow ITOM product vision, strategy, and roadmap, ensuring alignment with business priorities and technology objectives.Own, prioritise, and manage our ITOM product backlog, translating business requirements into clear user stories, features, and deliverables.Work closely with Technology, Infrastructure, Operations, Architecture, Security, and Service Management teams to understand challenges, gather requirements, and identify opportunities for improvement.Lead workshops and stakeholder discussions to capture business needs and ensure product capabilities deliver measurable operational value.Drive adoption and continuous improvement of ITOM capabilities, including Discovery, Service Mapping, Event Management, Health Log Analytics, Cloud Discovery, Cloud Management Integrations, Operational Intelligence, AIOps, Service Graph Connectors, CMDB Data Foundations, and Service Operations Workspace.Ensure accurate service visibility and operational intelligence across our technology landscape by supporting robust CMDB, discovery, and service mapping practices.Prioritise enhancements that improve service resilience, reduce outages, increase automation, and enhance operational efficiency.Collaborate with engineering teams, architects, and delivery partners to ensure solutions are delivered in line with agreed outcomes, governance standards, and platform strategy.Review product performance, adoption metrics, and success measures, identifying opportunities to optimise services and maximise value realisation.Support the delivery of automation and remediation capabilities that reduce manual effort and enable proactive operational management.Develop business cases and recommendations for new functionality, enhancements, and platform investments.Communicate roadmap updates, delivery progress, risks, dependencies, and achievements to stakeholders and leadership teams.Represent our ITOM product within governance forums, contributing to strategic planning and technology decision-making.Promote best practice and out-of-the-box ServiceNow capabilities, ensuring sustainable and scalable platform growth.Continuously assess emerging ServiceNow ITOM features and industry trends, recommending improvements that support organisational goals and operational excellence. Technologies: CloudCMDBSupportProduct OwnerSecurityServiceNowAI More:
We are Centrica, a family of brands with around 21,000 colleagues working together to help create a greener, fairer future by transforming how we power the planet. We do energy differently by making it, storing it, moving it, selling it, and mending it. This is a hybrid role with occasional travel to site. We offer a collaborative, forward-looking environment where innovation, strategic thinking, and continuous improvement are valued, along with a competitive salary, opportunities for growth, and a benefits package that includes pension, holiday allowance, flexible benefits, and support for health and wellbeing. We are a people-focused organisation and aim to support the different realities our people face, with flexible total rewards designed to support you and your family financially, physically, and emotionally.
last updated 31 week of 2026