About this role
Salary: £50,000 - 60,000 per year
Requirements: Proven experience in a senior 3rd/4th Line Infrastructure Support role.Strong troubleshooting skills across enterprise infrastructure technologies.Healthy knowledge of Linux (Ubuntu) and VMware.Experience with Windows Server.Experience with Citrix.Experience with Microsoft 365 and Entra ID.Experience with Apache, NGINX and/or IIS.Knowledge of DNS, networking and load balancing.Knowledge of Backup and Disaster Recovery.Experience with SonicWall or similar firewall technologies.Experience using PowerShell for administration and automation.Exposure to AI and automation tools to improve operational efficiency.Excellent communication skills with the ability to engage confidently with technical and non-technical stakeholders.MSP background is desirable.Experience in pre-sales, solution design and technical scoping is desirable.Experience with RFP/RFT responses and quotation design is desirable.Experience with cloud migration projects, including Microsoft 365 and SharePoint, is desirable.Experience with AI-driven service improvements using tools such as Microsoft Copilot or Power Automate is desirable.Relevant Microsoft, VMware, Citrix or SonicWall certifications are desirable. Responsibilities: Deliver high-quality technical support across a varied client base.Act as a senior escalation point across both Support and Projects.Work closely with technical leadership to deliver robust solutions.Contribute to solution design and pre-sales activities.Participate in technical meetings and provide expert guidance to both technical and non-technical stakeholders.Support service delivery by maintaining high levels of customer satisfaction and SLA performance.Undertake occasional onsite visits where required.Identify recurring issues and implement long-term solutions.Drive improvements through automation, AI and process optimisation.Contribute to technical documentation, standards and knowledge sharing.Mentor junior engineers and promote best practice across the team. Technologies: AICitrixCloudCopilotFirewallSupportLinuxLoad BalancingMicrosoft 365NginxPowerShellSharePointUbuntuVMwareWindowsOffice 365 More:
We are recruiting on behalf of a well-established MSP organisation for a Senior Technical Support Engineer to join our growing technical team in Birmingham/Hybrid. This is a senior technical position focused on resolving complex infrastructure issues, supporting advanced IT environments, and contributing to solution design and pre-sales activities. We offer the opportunity to work across a diverse range of technologies while playing a key role in technical leadership, solution delivery and continuous improvement. The salary for this role is £50,000-£60,000.
last updated 31 week of 2026