About this role
Salary: £30,000 - 34,000 per year
Requirements: 2nd-line support, infrastructure, or MSP engineering experienceStrong Windows troubleshooting skills and hands-on Microsoft 365 administration experienceKnowledge of Active Directory, Group Policy, TCP/IP, DNS/DHCP, VPNs, VLANs, and firewallsExperience installing and terminating Cat5e/Cat6 cabling and network equipmentConfidence attending customer sites independently with strong customer-facing skillsFull UK driving licenceBonus experience with MSP environments, UniFi, Fortinet, SonicWall, DrayTek, Windows Server, Intune, VoIP, fibre/structured cabling, rack installation, Cyber Essentials, RMM/PSA platforms, or relevant certifications Responsibilities: Resolve escalated 2nd-line tickets across hardware, software, networking, Microsoft 365, Active Directory, DNS/DHCP, VPNs, firewalls, VLANs, and Wi-FiAttend customer sites for reactive fixes, installations, and infrastructure projectsInstall and replace PCs, printers, access points, switches, firewalls, and routersInstall and terminate Cat5e/Cat6 cabling, patch panels, and cabinetsMaintain clear documentation, network diagrams, and handover notesCover the field rota during busy periods, holidays, and sickness Technologies: Active DirectoryHardwareSupportMicrosoft 365NetworkTCP/IPWindowsOffice 365FirewallVPN More:
We are a growing UK technical team based in Liverpool, offering an office-based role with regular customer site travel. This is not a standard helpdesk position: we offer genuine variety, independence, and the chance to take ownership of issues end to end while working directly with customers. We provide a supportive environment, great benefits, and clear progression toward a senior infrastructure or field-project role, with a salary of £30,000 to £34,000 DOE.
last updated 31 week of 2026